Bilingual Licensed Customer Service Agent

Kin Insurance

. Serve as the first line of support for homeowners .

Posted 9/15/2026full-timeRemote • Alabama • United StatesJunior💰 $52,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in homeowners insurance policy management, including coverage explanation and compliance, while providing exceptional customer service in a high-volume environment. Bilingual proficiency in Spanish enhances communication with diverse policyholders.

Highest-signal resume keywords

Active Property & Casualty LicenseCustomer Service Experience in Home InsuranceBilingual Spanish-Speaking ProficiencyHigh-Volume Call Center ExperiencePolicy Coverage Explanation

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Homeowners Insurance Policy ManagementPolicy Endorsements ProcessingBilling and Underwriting RequirementsDocumentation ComplianceProcess Improvement Identification

Soft Skills

Active Listening SkillsEmpathetic CommunicationProfessionalism

Tools & Technologies

Google WorkspaceInternal Systems Navigation

Certifications & Qualifications

Property & Casualty License

Industry Keywords

Homeowners InsuranceCustomer SupportInbound CallsFast-Paced EnvironmentPolicyholder Education

About the role

Key responsibilities & impact

Serve as the first line of support for homeowners
Handle high-volume inbound and outbound interactions by phone, chat, and email
Provide guidance on policies, payments, cancellations, and coverage questions
Create, update, and process homeowners insurance policies, endorsements, payments, and refunds
Educate policyholders about coverage details, policy changes, and next steps
Partner with customers’ banks and lenders to obtain required documentation and ensure policy compliance
Navigate multiple internal systems and tools to resolve inquiries efficiently
Identify process improvement opportunities and share feedback to improve customer experience and team effectiveness
Complete the mandatory paid 10-week training program and apply the learning to live customer scenarios

Requirements

What you’ll need

Active Property & Casualty (P&C) or Personal Lines insurance license required
Bilingual Spanish-speaking proficiency
6+ months of customer service experience in P&C, specifically home insurance
Experience in a high-volume call center or customer support environment handling inbound calls
Hands-on experience servicing homeowners insurance policies
Ability to explain policy coverage, billing, and underwriting requirements clearly
Comfort navigating multiple systems and tools simultaneously, including Google Workspace and similar platforms
Ability to work in a fast-paced, evolving environment with limited structure
Strong active listening skills and ability to communicate with empathy and professionalism
Availability Monday–Friday for assigned shifts, including 8:00 AM–5:00 PM CST
Rotating Saturday shift required every 4–6 weeks
Ability to live and work full-time in one of the listed eligible U.S. states
Authorization to work for any employer in the United States

Benefits

Comp & perks

$1,000 retention bonus payable at 6 months
Paid 10-week training
Bonuses and incentives
Terry Berry Perks Program
Company equity through Restricted Stock Units (RSUs)
401(k) with company match up to 4% of eligible earnings
Medical, dental, and vision coverage
Company-funded HSA contributions
Company-paid life insurance and short-term disability
Employee referral bonuses
Supplemental long-term disability, critical illness, accident, legal, and pet insurance
Mental health support and confidential counseling resources
11 days accrued PTO and 7 days paid sick leave per year
8 paid company holidays
Option to earn additional PTO annually
Paid parental leave, including up to 14 weeks at 100% pay for birthing parents and 8 weeks at 100% pay for non-birthing parents
Career mobility and internal growth opportunities
Professional development budgets for certifications, conferences, and learning, subject to management approval
Remote-first work arrangement