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Co-op/Intern Business Analyst
Kinaxis. Partner with business stakeholders, developers, administrators, and solution architects to understand business processes and translate requirements into scalable technology solutions .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong analytical and problem-solving skills while effectively collaborating with technical and non-technical stakeholders. Proficient in supporting enterprise applications, particularly Salesforce, and skilled in low-code/no-code solutions, Agile methodologies, and documentation practices.
Highest-signal resume keywords
Salesforce AdministrationLow-Code/No-Code PlatformsAgile MethodologiesAnalytical Problem-SolvingUser Support and Training
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business Process AnalysisRequirements GatheringConfiguration and TestingSolution ValidationIncident ResolutionAutomation InitiativesDocumentation CreationUser Story ManagementRelease ManagementSoftware Development Lifecycle
Soft Skills
Strong Communication SkillsDetail-OrientedSelf-MotivatedCustomer-Focused MindsetAbility to Manage Multiple Tasks
Tools & Technologies
SalesforceAgile Delivery ToolsLow-Code PlatformsBusiness-Critical Applications
Certifications & Qualifications
Salesforce Trailhead BadgesSalesforce Superbadges
Industry Keywords
Enterprise ApplicationsBusiness Technology ManagementSoftware DeliveryTechnology-Enabled Business TransformationCorporate Environment
About the role
Key responsibilities & impact- Partner with business stakeholders, developers, administrators, and solution architects to understand business processes and translate requirements into scalable technology solutions
- Assist with administration and support of enterprise applications including Salesforce and other go-to-market business-critical platforms
- Support day-to-day ticket operations by triaging and resolving incidents, service requests, enhancements, and user inquiries
- Participate in requirements gathering, business process analysis, impact assessments, testing, and solution validation
- Assist in configuration, testing, and deployment of low-code solutions and automation initiatives
- Create and maintain application documentation, knowledge articles, user guides, and training materials
- Collaborate with Agile delivery teams through backlog refinement, sprint planning, testing, and release activities
- Facilitate meetings, workshops, and stakeholder discussions to gather feedback and document action items
- Identify opportunities to simplify, automate, and optimize business processes
- Provide user support, troubleshooting, and training for enterprise applications
- Contribute to special projects and strategic initiatives as required
Requirements
What you’ll need- Currently enrolled in Software Engineering, Information Systems, Business Technology Management, Engineering, or a related program
- Must be currently enrolled in full-time education or be a recent/upcoming graduate within 12 months of the placement end date
- Strong interest in business systems, software delivery, enterprise applications, and technology-enabled business transformation
- Experience working with or learning low-code/no-code platforms such as Salesforce or similar technologies
- Ability to thrive in a fast-paced, high-pressure development and support environment with competing priorities and deadlines
- Strong analytical and problem-solving skills
- Ability to investigate issues, identify root causes, and recommend solutions
- Comfortable working with technical and non-technical stakeholders
- Strong written and verbal communication skills
- Ability to clearly document requirements, processes, and findings
- Highly organized and detail-oriented
- Capable of managing multiple tasks simultaneously
- Self-motivated, curious, and eager to learn new technologies and business processes
- Demonstrates initiative, accountability, and a customer-focused mindset
- Experience with Agile methodologies, user story management, testing, or software development lifecycle concepts is an asset
- Salesforce experience in administration, automations, reports, dashboards, security, or development is an asset
- Salesforce Trailhead badges, Superbadges, or certifications are an asset
- Experience working in a software development, application support, or IT delivery team is an asset
- Experience with release management processes is an asset
- Experience supporting business-critical applications in a corporate environment is an asset
- Must work from the Ottawa office at least three days a week
Benefits
Comp & perks- Flexible vacation and Kinaxis Days (company-wide days off)
- Flexible work options
- Physical and mental well-being programs
- Regularly scheduled virtual fitness classes
- Mentorship programs, training, and career development
- Recognition programs and referral rewards
- Hackathons
- Recruitment accommodations upon request
- Inclusive community and accessibility support