Co-Op/Intern Support and Learning Platform Administrator

Kinaxis

. Respond to and resolve support tickets using Salesforce CRM .

Posted 10/23/2026internshipCanadaEntry Level💰 CA$19 - CA$29 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in Salesforce CRM for support ticket resolution and platform administration, with a strong focus on troubleshooting, process optimization, and user experience enhancement. Capable of collaborating with cross-functional teams while maintaining excellent organizational and communication skills.

Highest-signal resume keywords

Salesforce CRM ExperiencePlatform AdministrationTroubleshooting SkillsProcess OptimizationLearning Management Systems Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Support Ticket ResolutionTechnical TroubleshootingProcess CreationPlatform Functionality ChecksUser Access Management

Soft Skills

Organizational SkillsTime-Management SkillsWritten CommunicationVerbal CommunicationProblem-Solving Skills

Tools & Technologies

Salesforce Case Management ToolsTicketing SystemsKinaxis Learning Hub

Industry Keywords

Learning Management SystemsPlatform AdministrationOperational Optimization

About the role

Key responsibilities & impact

Respond to and resolve support tickets using Salesforce CRM
Track, prioritize, and document technical and non-technical inquiries
Troubleshoot platform-related issues using Salesforce case management tools
Log cases accurately, identify root causes, and escalate complex issues
Provide users with proactive updates and timely follow-through through Salesforce
Act as first-line administrator for Kinaxis Learning Hub
Manage platform user access, permissions, and roles
Perform routine platform functionality checks and address discrepancies
Assist in creating processes and workflows to improve platform efficiency and user experience
Ensure adherence to established processes
Evaluate processes and suggest operational optimizations
Collaborate with cross-functional teams to resolve platform issues
Assist with platform updates and changes while minimizing user disruption

Requirements

What you’ll need

Currently enrolled in full-time education or a recent/upcoming graduate within 12 months of the placement end date
Bachelor’s degree in a related field (e.g., Information Technology, Business Administration, or related discipline) or equivalent experience
Experience in a support and ticketing role, with a focus on troubleshooting and problem resolution
Experience in platform administration, preferably with Learning Management Systems (LMS) or similar tools
Experience in a CRM tool such as Salesforce
Familiarity with process creation and optimization
Strong organizational and time-management skills
Excellent written and verbal communication skills
Knowledge of Learning Management Systems is a must
Proficient in using ticketing systems and basic platform administration tools
Problem-solving skills and attention to detail
Ability to work independently and collaboratively in a fast-paced environment
Strong troubleshooting abilities and willingness to learn new technologies and processes
CRM knowledge

Benefits

Comp & perks

Flexible vacation and Kinaxis Days (company-wide days off)
Flexible work options
Physical and mental well-being programs
Regularly scheduled virtual fitness classes
Mentorship programs, training, and career development
Recognition programs and referral rewards
Hackathons
Accommodations upon request during the recruitment process