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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing large-scale software implementations within the supply chain industry, with a strong focus on team leadership, client satisfaction, and strategic program execution. Proven ability to communicate effectively with stakeholders at all levels and drive organizational success through mentorship and performance management.
Highest-signal resume keywords
Technical Project ManagementSupply Chain Industry ExpertiseTeam LeadershipStakeholder ManagementClient Satisfaction
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Software ImplementationProject ManagementData AnalysisRevenue ManagementPerformance ManagementOrganizational DesignRisk MitigationMethodology EnhancementsProgram ExecutionCustomer Value Enhancement
Soft Skills
CoachingMentoringCommunicationInterpersonal SkillsConsensus Building
Industry Keywords
Supply ChainConsulting ServicesStakeholder EngagementClient ServicesEngagement LifecycleTalent PlanningCompensation PlanningStrategic RecommendationsComplex ProjectsGlobal Teams
About the role
Key responsibilities & impact- Lead a portfolio of implementation projects and operate as the business leader for the assigned book of business
- Guide a Professional Services team of technical/data, supply chain solution, and delivery management professionals
- Manage team utilization, revenue, and management targets
- Coach, mentor, manage performance, and support career development of direct reports
- Serve as a trusted advisor on key accounts and provide strategic recommendations
- Guide program execution while balancing organizational risks and opportunities
- Support regional talent planning, compensation planning, and organizational design
- Own client satisfaction and delivery excellence, including expectation management, issue resolution, and risk mitigation
- Lead the evolution of Professional Services strategy, methodology enhancements, and readiness planning for new product functionality
- Maintain relationships with partners, vendors, and internal stakeholders throughout the engagement lifecycle
- Collaborate with Sales, Client Partners, and Directors on client services solution roadmaps
- Administer projects across the engagement lifecycle
- Synthesize field feedback into initiatives that enhance customer value and resolve account issues
- Provide program status, milestones, issues, updates, and insights to executive sponsors and senior stakeholders
Requirements
What you’ll need- Bachelor’s degree in Computer Science, Supply Chain, Business or related post-secondary education
- Minimum 10 years of progressive Supply Chain industry experience, managing large-scale implementations in software consulting services
- At least 7 years progressive experience managing teams
- Deep understanding of the supply chain industry, including key challenges, trends, and competitive landscape
- Proven record of leading complex and/or matrix global teams to execute on time and on budget
- In depth Technical Project Management expertise
- At least 7 years history of implementing complex software solutions and delivering on multi-phase projects for Enterprise or global clients
- Advanced communication skills, with the ability to communicate technical concepts to non-technical stakeholders and build consensus around strategies and initiatives
- Ability to influence and manage stakeholders up to C-level executives in complex customer ecosystems
- Ability to manage and prioritize team workloads in an environment of ongoing urgency, ambiguity, and change
- Strong interpersonal skills with a desire to coach, mentor and develop others
- Ability to travel as required
Benefits
Comp & perks- Flexible vacation and Kinaxis Days (company-wide days off)
- Flexible work options
- Physical and mental well-being programs
- Regularly scheduled virtual fitness classes
- Mentorship programs, training, and career development
- Recognition programs and referral rewards
- Hackathons