Service Coordinator

Kinetico

. Answer customer calls and emails and assess customer needs .

Posted 10/5/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on proactive communication and problem-solving. Proficient in managing customer interactions, scheduling, and maintaining accurate records while ensuring a high level of professionalism and integrity.

Highest-signal resume keywords

Customer Service ExperienceSalesforce ProficiencyMicrosoft Office SuiteOrganizational SkillsCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Needs AssessmentProduct Installation SchedulingCRM LoggingWork Order CompletionCounter Sales Assistance

Soft Skills

ProfessionalismInitiativeMulti-taskingDependabilityIntegrity

Certifications & Qualifications

High School DiplomaAssociate Degree Preferred

Industry Keywords

Customer-Centric FocusCold CallingAdministrative ProceduresClerical ProceduresFast-Paced Environment

About the role

Key responsibilities & impact

Answer customer calls and emails and assess customer needs
Schedule product installations and service calls
Ensure Service Technician documentation is complete
Proactively contact customers about ancillary services, product sales, and service offerings
Prepare out-of-warranty letters to solicit interest in product or service upgrades
Log customer calls and email conversations in the CRM and perform to metrics
Maintain product installation and warranty information in the applicable database
Perform counter sales and assist retail-store customers with product purchases
Complete work orders after confirming pricing and sales information
Provide backup support to in-house sales and service employees
Assist Technicians to ensure satisfactory customer service
Maintain a clean and safe work and retail environment
Balance process work with proactive customer outreach and manage competing priorities
Report to the Operations Manager, Corporate Dealers, and interact with employees, customers, and outside vendors

Requirements

What you’ll need

High School Diploma is required; an associate degree is preferred
3-5 years’ experience working in a customer service-oriented role
Experience with Salesforce preferred
Must be professional, show initiative, multi-task, and work in a fast-paced environment
Strong work ethic, self-motivated, goal oriented, and above average organizational and time management skills
Ability to prioritize and flexibility to change priorities as needed
Proven customer-centric focus and understanding of customer service
Comfortable making cold calls to customers and developing leads
Strong interpersonal, written, grammar, and verbal communication skills
Experience with Microsoft Office Suite, including proficient abilities with Word and Excel
Dependable and have integrity
Knowledge of business, administrative, and clerical procedures and systems
Must be authorized to work in the United States, as employment authorization is verified for individuals hired in the United States

Benefits

Comp & perks

Opportunities to grow in a motivating environment
Equal Employment Opportunity employer
Employment authorization verification for individuals hired in the United States