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Customer Service Representative
King of Languages. Provide customer support via email and WhatsApp Business .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer support capabilities through effective communication and negotiation skills, with proficiency in Microsoft Excel and experience in financial matters such as collections and accounts receivable.
Highest-signal resume keywords
Customer SupportNegotiationMicrosoft ExcelVerbal And Written Communication SkillsNative Portuguese Speaker
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Microsoft ExcelMicrosoft WordCustomer ServiceTelemarketingNegotiationCollectionsAccounts ReceivableCredit RecoveryAdvisory SkillsResults-Oriented Mindset
Soft Skills
Strong Communication SkillsComfortable Using Digital Tools And Systems
Tools & Technologies
ERP SystemsWhatsApp Business
Industry Keywords
Debt RenegotiationSerasaSPCPublic-Facing Customer Service
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Provide customer support via email and WhatsApp Business
- Answer questions and follow up on requests
- Conduct negotiations and handle outstanding financial matters in accordance with departmental processes
- Update spreadsheets and systems while monitoring information and results
- Join the KING OF LANGUAGES Support team
- Contribute to service excellence and continuous innovation
Requirements
What you’ll need- High school diploma
- Basic to intermediate Excel skills
- Strong verbal and written communication skills
- Comfortable using digital tools and systems
- Native Portuguese speaker
- Microsoft Excel
- Microsoft Word
- Customer service
- Customer support
- Advisory skills
- Public-facing customer service
- Results-oriented mindset
- Negotiation
- Telemarketing
- 1–3 years of professional experience preferred
- Experience with collections, accounts receivable, or credit recovery is a plus
- Customer service or telemarketing experience is a plus
- Knowledge of ERP systems, debt renegotiation, Serasa, or SPC is a plus
Benefits
Comp & perks- Discounts on medications and medical tests
- Healthcare benefits, including consultations, therapy, and nutritionist services
- Wellhub
- English course
- Meal voucher