Controls Engineer, Tech Support

KION Group

. Troubleshoot PLC-controlled equipment using electrical schematics, control drawings, system documentation, material specifications, and other technical resources .

Posted 11/12/2026full-timeUnited StatesJunior💰 $65,000 - $140,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in troubleshooting PLC-controlled equipment and electrical systems, with a strong focus on customer service and effective communication. Capable of collaborating with diverse teams to enhance system reliability and customer satisfaction while managing technical support activities.

Highest-signal resume keywords

PLC TroubleshootingAllen Bradley ControlsSchneider ControlsElectrical TroubleshootingCustomer Service Support

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

PLC-Controlled EquipmentControls Hardware TroubleshootingElectrical SchematicsTechnical DocumentationAutomated Material Handling Systems

Soft Skills

Strong Customer Service MentalityExcellent Verbal CommunicationExcellent Written CommunicationAbility to Work IndependentlyCollaborative Teamwork

Tools & Technologies

Ticketing SystemIndustrial ComputingNetworkingApplication Software

Industry Keywords

Technical SupportSystem ReliabilityTroubleshooting EfficiencyService ProcessesCustomer Satisfaction

About the role

Key responsibilities & impact

Troubleshoot PLC-controlled equipment using electrical schematics, control drawings, system documentation, material specifications, and other technical resources
Provide remote and occasional onsite technical support for semi-complex automated material handling systems integrating electrical hardware, controls, industrial computing, networking, and application software
Maintain accurate and timely documentation of troubleshooting activities, findings, customer communications, actions taken, escalations, and final resolutions in the designated ticketing system
Collaborate with customers, engineering, field service, parts, and other technical resources to resolve issues requiring additional expertise, escalation, or onsite support
Identify and recommend opportunities to improve system reliability, troubleshooting efficiency, service processes, cost effectiveness, and customer satisfaction
Travel approximately 20–30% to customer locations
Provide occasional on-call weekend and after-hours support

Requirements

What you’ll need

Bachelor's Degree in a related field or equivalent experience
1+ year's experience in a related field providing Customer Service Support
Experience with Allen Bradley and Schneider PLC controls platforms
Expertise in controls hardware troubleshooting
Proficiency in electrical troubleshooting
Strong Customer Service mentality
Excellent verbal and written communication skills
Ability to work independently and collaboratively within a team environment
Ability to travel approximately 20–30% to customer locations
Ability to provide occasional on-call weekend and after-hours support

Benefits

Comp & perks

Career Development
Competitive Compensation and Benefits
Pay Transparency
Global Opportunities