Controls Engineer, Tech Support

KION Group

. Use electrical schematics, control drawings, system documentation, material specifications, and other technical resources to troubleshoot PLC-controlled equipment .

Posted 11/11/2026full-timeUnited StatesJunior💰 $65,000 - $140,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting PLC-controlled equipment and electrical systems, with a strong focus on customer service and effective communication. Capable of collaborating with diverse teams to enhance system reliability and customer satisfaction.

Highest-signal resume keywords

PLC Controls TroubleshootingElectrical TroubleshootingCustomer Service SupportAllen Bradley PLC ExperienceSchneider PLC Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Electrical SchematicsControl DrawingsSystem DocumentationMaterial SpecificationsTroubleshooting Efficiency

Soft Skills

Strong Customer Service MentalityExcellent Verbal CommunicationExcellent Written CommunicationAbility to Work IndependentlyCollaborative Teamwork

Tools & Technologies

Automated Material Handling SystemsIndustrial ComputingNetworkingApplication SoftwareTicketing System

Industry Keywords

Technical SupportSystem ReliabilityTroubleshooting ActivitiesCustomer CommunicationsOnsite Support

About the role

Key responsibilities & impact

Use electrical schematics, control drawings, system documentation, material specifications, and other technical resources to troubleshoot PLC-controlled equipment
Provide remote and occasional onsite technical support for semi-complex automated material handling systems integrating electrical hardware, controls, industrial computing, networking, and application software
Maintain accurate and timely documentation of troubleshooting activities, findings, customer communications, actions taken, escalations, and final resolutions within the designated ticketing system
Collaborate with customers, engineering, field service, parts, and other technical resources to resolve issues requiring additional expertise, escalation, or onsite support
Identify and recommend opportunities to improve system reliability, troubleshooting efficiency, service processes, cost effectiveness, and overall customer satisfaction
Travel approximately 20–30% to customer locations as required
Provide occasional on-call weekend and after-hours support

Requirements

What you’ll need

Bachelor's Degree in a related field or equivalent experience
1+ year's experience in a related field providing Customer Service Support
Experience with Allen Bradley and Schneider PLC controls platforms
Expertise in controls hardware troubleshooting
Proficiency in electrical troubleshooting
Strong Customer Service mentality
Excellent verbal and written communication skills
Ability to work independently and collaboratively within a team environment

Benefits

Comp & perks

Career Development
Competitive Compensation and Benefits
Pay Transparency
Global Opportunities