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KION Group

Controls Engineer Tech Support – Night Shift

KION Group

. Participate in the support of semi-complex systems that integrate hardware and software .

Posted 9/15/2026full-timeGrand Rapids • New York • United StatesJunior💰 $53,000 - $113,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in troubleshooting controls hardware and electrical systems while providing exceptional customer service support. Capable of working independently and collaboratively, with a strong focus on efficiency improvement and customer satisfaction.

Highest-signal resume keywords
Controls Hardware TroubleshootingElectrical TroubleshootingAllen Bradley PLC ExperienceSchneider PLC ExperienceCustomer Service Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Controls Hardware TroubleshootingElectrical TroubleshootingPLC LogicSchematic TroubleshootingMaterial Specification
Soft Skills
Strong Customer Service MentalityExcellent Verbal CommunicationExcellent Written CommunicationAbility to Work IndependentlyAbility to Collaborate in a Team
Tools & Technologies
Allen Bradley PLCSchneider PLC
Certifications & Qualifications
Bachelor's Degree in Related Field
Industry Keywords
Customer SupportEfficiency ImprovementCost ReductionTroubleshooting Expertise

About the role

Key responsibilities & impact
  • Participate in the support of semi-complex systems that integrate hardware and software
  • Provide support in semi-complex material specification, schematic troubleshooting, and appropriate follow-up
  • Recommend ideas related to efficiency improvement, cost reduction, and enhancement of customer happiness
  • Offer outstanding troubleshooting expertise to Dematic's customers
  • Work directly with customers remotely to use schematics and PLC logic to find and isolate issues
  • Travel between 20–30% to different customer locations, which may include weekends and overtime

Requirements

What you’ll need
  • Bachelor's Degree in a related field or equivalent experience
  • 1+ year's experience in a related field providing Customer Service Support
  • Experience with Allen Bradley and Schneider PLC controls platforms
  • Expertise in controls hardware troubleshooting
  • Proficiency in electrical troubleshooting
  • Strong Customer Service mentality
  • Excellent verbal and written communication skills
  • Ability to work independently and collaboratively within a team environment
  • Willingness to travel 20–30% to different customer locations, including possible weekends and overtime

Benefits

Comp & perks
  • Career Development
  • Competitive Compensation and Benefits
  • Pay Transparency
  • Global Opportunities
  • Equal employment opportunities and protection from discrimination and harassment