Software Support Engineer

KION Group

. Provide remote, second level customer support with Dematic's Customer Service team .

Posted 10/15/2026full-timeUnited StatesMid-LevelSenior💰 $65,000 - $140,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing second level customer support, diagnosing software issues, and collaborating with technical teams. Proficient in customer service, technical documentation, and training on software usage.

Highest-signal resume keywords

Bachelor's Degree In Computer ScienceSoftware Support ExperienceOracle / MS SQL Database ExperienceJava, C, C#, Or Python ProficiencyExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Software TroubleshootingTechnical SupportProblem SolvingAttention To DetailCustomer Service

Soft Skills

Excellent CommunicationCollaboration

Tools & Technologies

Windows Operating SystemsOracle DatabaseMS SQL Database

Industry Keywords

Material HandlingKnowledge Base ArticlesOn-Call RotationCustomer Training

Tech Stack

Tools & technologies

JavaOraclePythonSQL

About the role

Key responsibilities & impact

Provide remote, second level customer support with Dematic's Customer Service team
Work closely with customers, first level technicians, and software/technical engineers to resolve customer issues
Provide technical support to customers via phone, email, and chat
Diagnose and troubleshoot software issues
Collaborate with the development team to resolve complex issues
Document and track customer issues and problems
Assist in the creation of support documentation and knowledge base articles
Conduct training sessions for customers on software usage
Travel approximately 5% of the time to different customer locations and Dematic locations in the United States
Participate in an on-call rotation during non-business hours
May participate in emergency situations requiring on-site support

Requirements

What you’ll need

Bachelor's Degree (Computer Science, Software Engineering, or related field)
Proven experience in software support or a similar role
Strong problem solving skills and attention to detail.
Excellent communication skills, both written and verbal.
Experience with Oracle / MS SQL databases
Experience with Windows operating systems
Material handling experience
Experience with Java, C, C#, or Python
Customer Service experience
Ability to work rotating 12-hour day shifts, four days on and four days off
Ability to participate in an on-call rotation during non-business hours
Willingness to travel approximately 5% of the time to different customer locations and Dematic locations in the United States

Benefits

Comp & perks

Career Development
Competitive Compensation and Benefits
Pay transparency
Global Opportunities