Software Support Engineer

KION Group

. Provide remote, second level customer support with Dematic's Customer Service team .

Posted 10/15/2026full-timeUnited StatesMid-LevelSenior💰 $65,000 - $140,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing second level customer support, diagnosing software issues, and collaborating with development teams. Proficient in creating support documentation and conducting customer training sessions, with a strong focus on problem-solving and communication skills.

Highest-signal resume keywords

Bachelor's Degree in Computer ScienceSoftware Support ExperienceOracle / MS SQL Database ExperienceJava, C, C#, or Python ProficiencyCustomer Service Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Software SupportProblem SolvingTechnical SupportSoftware TroubleshootingDocumentationTrainingOracle DatabaseMS SQL DatabaseJavaC#

Soft Skills

Attention to DetailExcellent Communication

Tools & Technologies

Windows Operating Systems

Industry Keywords

Material HandlingCustomer ServiceOn-Call RotationEmergency Support

Tech Stack

Tools & technologies

JavaOraclePythonSQL

About the role

Key responsibilities & impact

Provide remote, second level customer support with Dematic's Customer Service team
Provide technical support to customers via phone, email, and chat
Diagnose and troubleshoot software issues
Collaborate with the development team to resolve complex issues
Document and track customer issues and problems
Assist in creating support documentation and knowledge base articles
Conduct training sessions for customers on software usage
Participate in emergency situations requiring on-site support
Travel approximately 5% of the time to different customer locations and Dematic locations in the United States
Participate in an on-call rotation during non-business hours

Requirements

What you’ll need

Bachelor's Degree (Computer Science, Software Engineering, or related field)
Proven experience in software support or a similar role
Strong problem solving skills and attention to detail
Excellent communication skills, both written and verbal
Experience with Oracle / MS SQL databases
Experience with Windows operating systems
Material handling experience
Experience with Java, C, C#, or Python
Customer Service experience
Willingness to work rotating 12-hour day shifts, four days on and four days off
Ability to participate in an on-call rotation during non-business hours
Ability to travel approximately 5% of the time to different customer locations and Dematic locations in the United States

Benefits

Comp & perks

Career Development
Competitive Compensation and Benefits
Pay transparency
Global Opportunities