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Tech Stack
Tools & technologiesJavaScriptPythonSQL
About the role
Key responsibilities & impact- Own technical configuration for initial application setup and environment tuning for new and existing customer and internal deployments
- Translate business and customer requirements into concrete technical configurations
- Troubleshoot issues directly rather than only routing them to engineering
- Serve as the primary technical point of contact during implementation projects
- Develop and teach practical AI skills across the implementation team
- Create reusable AI-powered tools, scripts, or skills to support faster implementations
- Execute data and system migrations from legacy systems to Kivo
- Support the evolution of Kivo’s migration toolset by identifying process efficiencies and AI tooling
- Provide responsive technical support via email, chat, and ticketing systems such as Intercom and Jira
- Troubleshoot and resolve platform, configuration, and process-related issues
- Triage and escalate complex technical issues to Engineering or Product with reproduction steps and customer impact assessments
- Document common issues, resolutions, and best practices for the internal knowledge base
Requirements
What you’ll need- 3+ years in technical implementation, solutions engineering, or a similar hands-on technical delivery role
- Comfortable working directly in system admin consoles, config files, APIs, or scripting environments
- Able to execute data and document migrations
- Experience using AI tools such as Claude, ChatGPT, or Copilot to build workflows, automations, or skills
- Scripting ability in SQL, Python, JavaScript, or similar is a plus
- Strong project management and communication skills
- Able to work on-site in Portland, OR 2 days per week
- Focus on customer success in a B2B role
- Bachelor's degree in computer science or equivalent technical certifications
- Ability and desire to work in a fast-paced environment and manage shifting priorities
- Systems-thinking mindset and curiosity to learn and understand the why
- Focus and commitment to customer success
- Nice to have: experience building or customizing internal tools, bots, or AI agents/skills
- Nice to have: familiarity with CRM/PSA or implementation tracking tools such as ClickUp, Jira, Salesforce, or Rocketlane
- Nice to have: SaaS implementation or technical onboarding background at a B2B software company
- Nice to have: prior experience in the life sciences industry
Benefits
Comp & perks- Hybrid work arrangement with 2 days per week in office
- Opportunity to develop and teach practical AI skills
- Opportunity to build reusable AI-powered tools, scripts, or skills
- Opportunity to work with customers, engineering, and implementation teams
- Opportunity to maintain a balance outside the office