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Kiwi

Collections Agent

Kiwi

. Make and receive calls, texts, and emails with past-due customers .

Posted 10/30/2026full-timeRemote • Dominican RepublicJuniorWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in collections and customer service within lending or fintech environments, with a strong understanding of FDCPA/Reg F and TCPA compliance. Proficient in negotiation and communication, ensuring clear explanations of loan concepts and payment arrangements.

Highest-signal resume keywords
Collections ExperienceNegotiation SkillsFDCPA/Reg F KnowledgeLoan Concepts UnderstandingFluent English

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Payment ProcessingACH Payment AuthorizationLoan Management System DocumentationUnderstanding of Fees and Payoff AmountsCompliance with NACHA Rules
Soft Skills
EmpathyActive ListeningStrong CommunicationAbility to Work Under Pressure
Industry Keywords
FintechBankingCustomer ServiceFair Collections PracticesFast-Paced Environment

About the role

Key responsibilities & impact
  • Make and receive calls, texts, and emails with past-due customers
  • Negotiate payment arrangements and process payments according to policy
  • Explain balances, payments, fees, and payoff amounts clearly
  • Follow call scripts, contact limits, and FDCPA/Reg F, TCPA, and SCRA/MLA requirements
  • Obtain and document proper ACH payment authorizations under NACHA rules
  • Document every interaction accurately in the loan management system
  • Escalate disputes, hardship cases, fraud claims, and complaints to the right team
  • Meet daily productivity and quality goals

Requirements

What you’ll need
  • 1+ year of experience in collections or customer service, ideally in lending, fintech, or banking
  • Fluent English, written and spoken
  • Basic knowledge of FDCPA/Reg F, TCPA, and fair collections practices
  • Basic understanding of loan concepts: principal, interest, fees, past-due amount, and payoff
  • Strong negotiation, empathy, and active listening skills
  • Comfortable working toward daily targets in a fast-paced environment