Credit Dispute Analyst

Kiwi

. Investigate and respond to direct disputes and e-OSCAR ACDVs within FCRA deadlines .

Posted 10/30/2026full-timeSanto Domingo • Dominican RepublicJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in credit reporting disputes and compliance, with strong capabilities in investigating and documenting disputes while ensuring adherence to FCRA and other regulatory standards. Bilingual proficiency in English and Spanish enhances customer communication and service delivery.

Highest-signal resume keywords

Credit Reporting DisputesFCRA KnowledgeBilingual English And SpanishAttention To DetailJira And Zendesk Documentation

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Credit ReportingDispute InvestigationLoan MathPayment Ledger AnalysisAUD CorrectionsData Accuracy ReviewCompliance StandardsMetro 2E-OSCARTILA Familiarity

Soft Skills

Clear Writing SkillsAttention To DetailAbility To Handle High Case Volumes

Tools & Technologies

JiraZendesk

Industry Keywords

FintechBankingCollectionsECOAUDAAPSCRA/MLAFDCPA

About the role

Key responsibilities & impact

Investigate and respond to direct disputes and e-OSCAR ACDVs within FCRA deadlines
Review account history, payment ledgers, and tradeline data to determine reporting accuracy
Prepare AUD corrections and customer response letters in English and Spanish
Document each investigation in Jira and Zendesk following SOPs
Escalate complex cases, fraud claims, and recurring data errors to the Credit Dispute Lead
Work closely with Servicing, Compliance, and Data teams to ensure reported tradelines reflect reality and maintain compliance standing

Requirements

What you’ll need

1 to 3 years of experience in credit reporting disputes, collections, or servicing within lending, fintech, or banking
Working knowledge of FCRA, Metro 2, and e-OSCAR; familiarity with TILA, ECOA, UDAAP, SCRA/MLA, and FDCPA
Understanding of loan math: interest rate vs. APR, principal and interest, amortization, accrual, fees, and payoff; ability to read and explain a payment ledger
Strong attention to detail and comfort handling high case volumes under deadlines
Clear writing skills for customer communications
Fully bilingual English and Spanish, written and spoken
Based in Dominican Republic