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Kiwi

Customer Support Agent

Kiwi

. Serve Kiwi’s existing customers across different products .

Posted 10/9/2026full-timeSanto Domingo • Dominican RepublicJuniorMid-LevelWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by effectively resolving issues and communicating in both Spanish and English. Proficient in using support tools like Zendesk and knowledgeable in financial concepts to assist customers accurately.

Highest-signal resume keywords
BPO ExperienceCustomer Service SkillsZendesk ProficiencyFinancial Industry ExperienceBilingual Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Financial Terminology UnderstandingCustomer Issue ResolutionCase DocumentationMulti-System Navigation
Soft Skills
Clear CommunicationEmpathy
Tools & Technologies
ZendeskAtlassianJiraConfluence
Industry Keywords
Call Center ExperienceCustomer-Facing RolesFinancial ConceptsInterest RatesCredit ScoresLoan TermsDPD

About the role

Key responsibilities & impact
  • Serve Kiwi’s existing customers across different products
  • Handle customers’ day-to-day needs by phone, chat, and email
  • Communicate clearly and empathetically in Spanish and English
  • Understand and explain financial terminology
  • Follow Kiwi’s policies and compliance regulations
  • Resolve customer issues on first contact
  • Document every case accurately
  • Work closely with other agents and departments to ensure excellent service

Requirements

What you’ll need
  • 2+ years of experience in BPOs, call centers, or similar customer-facing roles
  • Native Spanish and fluent English, written and spoken
  • Experience using Zendesk, Atlassian (Jira, Confluence), and other support tools; comfortable working across several systems at once
  • Understanding of financial concepts such as interest rates, credit scores, loan terms, and DPD
  • Availability for early/late shifts and rotating weekends
  • Advanced conversational English
  • Experience within the financial industry is required by the application form
  • Zendesk experience is required by the application form