Product Analyst

Kiwi

. Investigate customer journeys and internal processes to understand problems and inform product decisions.

Posted 9/30/2026full-timeRemote • Argentina, Colombia, Dominican RepublicMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in analyzing customer journeys and internal processes to inform product decisions, translating product requirements into clear documentation, and collaborating with cross-functional teams to ensure successful product launches and evaluations.

Highest-signal resume keywords

Product AnalysisRequirements DocumentationData AnalysisCross-Functional CollaborationSQL Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product Analyst ExperienceBusiness Analyst ExperienceProcess AnalysisMetrics EvaluationAcceptance Criteria Development

Soft Skills

Strong OrganizationClear Written CommunicationAttention to DetailInitiative

Tools & Technologies

Analytics ToolsReporting Tools

Industry Keywords

FintechFinancial ServicesLendingPayments

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Investigate customer journeys and internal processes to understand problems and inform product decisions.
Translate agreed product decisions into clear requirements, flows, acceptance criteria, and edge cases.
Identify open questions, inconsistencies, and decisions needed before and during implementation.
Work with Engineering, Design, QA, Risk, and Operations to resolve questions and ensure everyone understands what will be built.
Follow up on dependencies, testing, and releases, keeping progress and outstanding items visible.
Analyze data and feedback to help evaluate the results of product changes.
Maintain accurate product documentation and propose improvements when you find recurring manual work or problems in existing processes.
Contribute to the development and continuous improvement of Kiwi's products.
Support initiatives from detailed definition through launch and analysis of results.

Requirements

What you’ll need

Experience as a Product Analyst, Business Analyst, in Product Operations, or in a similar role working with digital products.
Ability to analyze a process end to end and turn ambiguous requests into clear questions, requirements, and acceptance criteria.
Strong organization and follow-through on initiatives involving multiple teams.
Ability to work with metrics and data to investigate problems and evaluate changes.
Clear written communication and attention to detail, particularly in flows with rules, exceptions, and dependencies.
Initiative to identify open questions, work with the teams involved, and propose ways to resolve them.
Interest in understanding customers and the business goal behind each initiative.
English level at least intermediate.
Must be located in Argentina, Colombia, or the Dominican Republic.
Nice to have: Experience in fintech, financial services, lending, or payments.
Nice to have: SQL knowledge or experience with analytics and reporting tools.
Nice to have: Experience supporting launches and investigating issues found in production.

Benefits

Comp & perks

The opportunity to work on financial products with a direct impact on customers and operations.
Involvement throughout the product development process and room to continue growing your product skills.
Close collaboration with Product, Engineering, Design, QA, Risk, Operations, and Data.
An environment where AI is becoming part of how we work and build.
100% remote — Argentina, Colombia, or the Dominican Republic.