Customer Engagement Applications Engineer

KLA

. Deliver, demonstrate, and implement process solutions meeting or exceeding customer requirements in the Northeast United States .

Posted 10/5/2026full-timeUnited StatesJuniorMid-Level💰 $102,000 - $149,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in process engineering within the semiconductor industry, with a strong focus on customer-specific process implementation, compliance verification, and effective communication with both engineers and executives. Proficient in data analysis, report writing, and utilizing tools like Microsoft Office Suite and AI for workflow efficiency.

Highest-signal resume keywords

Process Engineering ExperienceSemiconductor Industry ExperienceData Analysis SkillsCustomer Support ExperienceLean/Six Sigma Familiarity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process EngineeringData AnalysisReport WritingStatistical Process ControlDesign of ExperimentsClean Room ProceduresAnalytical InstrumentationMicrosoft Office SuiteLean ConceptsSix Sigma Concepts

Soft Skills

Effective CommunicationTeam CollaborationCustomer Relationship ManagementMentoring AbilityProblem-Solving

Tools & Technologies

AI (CoPilot)Microsoft Office Suite

Industry Keywords

Semiconductor ManufacturingProcess SolutionsCompliance VerificationCustomer SupportProcess InstallationNortheast United States

About the role

Key responsibilities & impact

Deliver, demonstrate, and implement process solutions meeting or exceeding customer requirements in the Northeast United States
Install customer-specific processes on new and used systems and verify compliance with agreed process specifications
Enhance procedures, specifications, and existing processes to support high-quality equipment delivery
Attend customer sites for process installation, development, and update meetings
Provide remote customer support
Collaborate with internal SPTS hardware and factory groups on tool/module software and hardware setup, issue reporting, and process qualification timelines
Collaborate with the sales team on new applications and potential future tool sales
Prepare presentations for onsite projects, including executive reviews and detailed summaries
Proactively offer current and future-facing solutions
Compile and analyze complex, multivariable data
Develop familiarity with process modules and endpoint capabilities

Requirements

What you’ll need

Educated to degree level in a relevant science or engineering discipline
Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years
Ideal candidates have 3+ years of hands-on semiconductor industry experience
Process engineering experience with basic understanding of general semiconductor manufacturing flows
Knowledge of clean room procedures and analytical instrumentation desired
Experience of report writing and progress presentations using the Microsoft Office Suite
Familiarity with basic Lean/6-sigma concepts desired
Familiarity with using AI (CoPilot) for efficient workflows
Experience dealing with customers and ability to handle difficult situations
Willingness to work away from home at customer sites or abroad for extended periods on short notice
Estimated travel of 50%
Ability to communicate effectively with engineers and executives
Ability to work independently and as part of a small to medium-sized team
Basic understanding of design of experiments and statistical process control
Ability to mentor other team members

Benefits

Comp & perks

Medical, dental, vision, life, and other voluntary benefits
401(K) including company matching
Employee stock purchase program (ESPP)
Student debt assistance
Tuition reimbursement program
Development and career growth opportunities and programs
Financial planning benefits
Wellness benefits including an employee assistance program (EAP)
Paid time off
Paid company holidays
Family care and bonding leave
Performance incentive programs