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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in mechanical and electrical engineering principles, with strong analytical and troubleshooting skills for complex systems. Proficient in providing customer support and technical guidance across international locations, while effectively communicating in English and Chinese.
Highest-signal resume keywords
Bachelor's Degree In Mechanical EngineeringExperience With Semiconductor EquipmentStrong Analytical And Troubleshooting SkillsProfessional Working Proficiency In English And ChineseField Service Or Technical Support Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Complex Systems IntegrationEquipment TestingMaintenanceTroubleshootingRoot-Cause IdentificationTechnical Issue ResolutionEquipment InstallationOperational SupportFab Ramp-UpTechnical Analysis
Soft Skills
Strong Interpersonal SkillsEffective Communication SkillsCoaching And MentoringFlexibilityCultural Adaptability
Industry Keywords
SemiconductorField ServiceTechnical SupportEquipment EngineeringMechatronicsApplied MechanicsElectrical EngineeringAeronautical EngineeringCustomer Escalation ManagementGlobal Service Teams
About the role
Key responsibilities & impact- Provide on-site customer support for TSMC’s overseas fabs, including locations in Arizona, Japan, Germany, and other global sites
- Travel internationally on a flexible, business-driven basis to support overseas operations and urgent customer needs
- Provide staffing/backfill, escalation and troubleshooting, equipment installation and relocation, fab ramp-up, and operational support
- Coach and mentor local Service Engineers to strengthen technical capabilities and support successful fab ramp-up and sustainable service operations
- Support multiple product families and equipment models based on each overseas fab’s technology requirements
- Support Taiwan local business unit operations and participate in daily service activities when not assigned to an overseas project
- Provide short-notice international travel support for urgent customer escalations or critical business needs
- Work closely with local and global service teams to meet customer expectations and operational requirements
- Use equipment data, system reports, and technical analysis to identify root causes and improve equipment performance
Requirements
What you’ll need- Bachelor’s or Master’s degree in Mechanical Engineering, Applied Mechanics, Electrical Engineering, Aeronautical Engineering, Mechatronics, or another science, engineering, or semiconductor-related discipline
- Master’s Level Degree and 0 years related work experience; Bachelor’s Level Degree and related work experience of 2 years
- Experience with complex systems involving hardware/software integration, equipment testing, maintenance, or troubleshooting is preferred
- Experience with semiconductor equipment is a plus
- Strong analytical and troubleshooting skills, including root-cause identification and technical issue resolution
- Ability to handle customer escalations independently after appropriate training
- Strong interpersonal and communication skills
- Professional working proficiency in English and Chinese is required
- Comfortable using English for technical discussions, presentations, documentation, reporting, and day-to-day communication with global teams
- Highly flexible and able to travel internationally on short notice
- Willing and able to support overseas customer sites for assignments ranging from several days or weeks to several months
- Comfortable working across different countries, cultures, customer environments, and management structures
- Fast learner eager to develop expertise across multiple product families and equipment models
- Previous experience in field service, technical support, equipment engineering, maintenance, installation, or troubleshooting is preferred
- New college graduates are welcome to apply
Benefits
Comp & perks- Competitive, family friendly total rewards package
- Benefits designed to meet the diverse needs of employees
- Inclusive environment
- Equal opportunity employer