Customer Support Engineer

KLA

. Provide service support to customers, including system commissioning, system breakdown repairs and preventative maintenance .

Posted 10/23/2026full-timeMilpitas • California • United StatesJuniorMid-Level💰 $34 - $58 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in electronics, RF theory, and mechanical engineering, with strong troubleshooting skills for RF, Pneumatic, and Vacuum systems. Capable of providing exceptional customer service and support while maintaining flexibility in work responsibilities and travel requirements.

Highest-signal resume keywords

Electronics ExpertiseRF Theory KnowledgeTroubleshooting SkillsCustomer Service SkillsMechanical Engineering Background

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Troubleshooting RF IssuesDiagnosing Pneumatic ProblemsVacuum Technology KnowledgeReading SchematicsSystem CommissioningPreventative MaintenancePlasma Processing Equipment KnowledgeSystem Chamber CleaningLifting 50 lbsWorking in Clean Room Environment

Soft Skills

Excellent CommunicationGood Organizational SkillsAdaptabilityTeam CollaborationIndependent Work Ability

Tools & Technologies

MS DOSWindows SoftwareMS Office Products

Certifications & Qualifications

Master's Level DegreeBachelor's Level Degree

Industry Keywords

Field SupportCustomer Relationship ManagementProduct PortfolioSystem Breakdown RepairsField Reports

About the role

Key responsibilities & impact

Provide service support to customers, including system commissioning, system breakdown repairs and preventative maintenance
Build close working relationships with customers to enable the company to sell its product portfolio
Provide feedback for proactive identification of product and business process improvements
Complete all field reports in a timely manner
Perform other duties as required
Support customer sites through frequent travel

Requirements

What you’ll need

Solid background in electronics, RF theory, mechanical engineering, vacuum technology and basic knowledge of plasma processing equipment
Ability to troubleshoot and diagnose RF, Pneumatic, Vacuum, Electronic (AC and DC), PLC, DeviceNet and Computer issues to the component level
Working knowledge of MS DOS, Windows software and MS Office products
Excellent communication and customer interfacing skills
Good organizational skills
Adaptable approach to working hours, locations and conditions
Flexible approach to work responsibilities, enabling independent and team working
Ability to work alone or unsupervised for extended periods, often in difficult conditions
Systematic and logical approach to problem solving
Must be able to travel >50% of the time to support the customer base
Ability to lift 50 lbs. overhead occasionally and frequently lift 50 lbs.
Ability to bend from the waist; lift items overhead safely; work on hands and knees or on back while servicing equipment; bend and twist to access equipment
Ability to read and interpret schematics, signs, placards and manuals
Ability to view the full color spectrum
Ability to stand at the system in up to 2-hour intervals
Ability to perform a system chamber clean, remove chamber components, scrub chamber walls with Scotch-Brite, reassemble chamber parts and achieve an acceptable chamber LUR
Ability to work autonomously
Ability to work in a product wafer fab clean room environment
Master's Level Degree and 0 years related work experience; or Bachelor's Level Degree and 2 years related work experience

Benefits

Comp & perks

Medical, dental, vision, life, and other voluntary benefits
401(K) including company matching
Employee stock purchase program (ESPP)
Student debt assistance
Tuition reimbursement program
Development and career growth opportunities and programs
Financial planning benefits
Wellness benefits including an employee assistance program (EAP)
Paid time off
Paid company holidays
Family care and bonding leave
Reasonable accommodation for qualified individuals with disabilities