Product Supportability Program Manager

KLA

. Lead strategic initiatives that improve long-term product and service continuity across KLA's installed base .

Posted 11/4/2026full-timeUnited StatesMid-LevelSenior💰 $109,000 - $185,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading strategic initiatives for product and service continuity, developing supportability roadmaps, and coordinating complex cross-functional programs. Proficient in establishing governance frameworks and presenting key metrics and recommendations to senior leadership.

Highest-signal resume keywords

Strategic Initiative LeadershipSupportability Roadmap DevelopmentCross-Functional Program CoordinationGovernance Framework EstablishmentNew Product Introduction Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Supportability Risk IdentificationMitigation Plan DevelopmentLifecycle Risk AssessmentProgram Deliverable AccountabilityExecutive-Level Metrics Development

Soft Skills

Decision-Making FacilitationComplex Topic Communication

Tools & Technologies

DashboardsReporting Mechanisms

Industry Keywords

Product Lifecycle ProcessesService Continuity PlansManufacturing StrategiesStakeholder CoordinationKey Performance Indicators

About the role

Key responsibilities & impact

Lead strategic initiatives that improve long-term product and service continuity across KLA's installed base
Develop supportability roadmaps aligned with business objectives, customer commitments, and operational requirements
Identify supportability risks and drive mitigation plans across product portfolios
Coordinate complex cross-functional programs involving Engineering, Supply Chain, Manufacturing, Service, Operations, Legal, and Compliance
Drive accountability for program deliverables, milestones, risks, and action items
Facilitate decision-making and alignment across organizations with competing priorities
Escalate issues and resource constraints when necessary
Coordinate strategies for long-term product supportability and service readiness
Assess alternative sourcing, lifecycle risks, product transitions, manufacturing strategies, and service continuity plans
Integrate supportability requirements into New Product Introduction and Product Lifecycle processes
Establish governance frameworks to monitor program health, risks, and progress
Develop executive-level metrics, dashboards, and reporting mechanisms
Track key performance indicators and identify continuous improvement opportunities
Lead recurring reviews with stakeholders and leadership teams
Present program status, key risks, mitigation strategies, and recommendations to senior leadership
Prepare executive summaries and business updates supporting strategic decision-making
Communicate complex technical and operational topics to diverse audiences

Requirements

What you’ll need

Doctorate (Academic) Degree and 0 years related work experience; Master's Level Degree and related work experience of 3 years; Bachelor's Level Degree and related work experience of 5 years
Ability to lead strategic initiatives improving long-term product and service continuity
Ability to develop supportability roadmaps aligned with business objectives, customer commitments, and operational requirements
Experience identifying supportability risks and driving mitigation plans across product portfolios
Ability to coordinate complex programs involving Engineering, Supply Chain, Manufacturing, Service, Operations, Legal, and Compliance stakeholders
Ability to drive accountability for program deliverables, milestones, risks, and action items
Ability to assess alternative sourcing, lifecycle risks, product transitions, manufacturing strategies, and service continuity plans
Knowledge of New Product Introduction (NPI) and Product Lifecycle processes
Ability to establish governance frameworks and develop executive-level metrics, dashboards, and reporting mechanisms
Ability to present program status, risks, mitigation strategies, and recommendations to senior leadership

Benefits

Comp & perks

Medical, dental, vision, life, and other voluntary benefits
401(K) including company matching
Employee stock purchase program (ESPP)
Student debt assistance
Tuition reimbursement program
Development and career growth opportunities and programs
Financial planning benefits
Wellness benefits including an employee assistance program (EAP)
Paid time off
Paid company holidays
Family care and bonding leave
Reasonable accommodation for qualified individuals with disabilities