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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing service contract renewals and KPIs for major customers in the semiconductor industry, with a strong focus on customer relationship management and collaboration across functional teams. Proven ability to drive the introduction of new service products and optimize sales processes in the China region.
Highest-signal resume keywords
Service Contract ManagementCustomer Relationship ManagementChina Region Service KPIsSemiconductor Industry ExperienceSales Process Development
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
KPI ManagementService Product PenetrationContract ASP KnowledgeExternal Revenue ManagementM/S AnalysisGM% Understanding
Soft Skills
CommunicationCollaboration
Certifications & Qualifications
Bachelor's Level Degree
Industry Keywords
Semiconductor IndustryWafer Front-EndProcurementCustomer ManagementService Operations
About the role
Key responsibilities & impact- Manage major customers' service contract renewals and associated KPIs
- Maintain healthy customer relationships
- Manage China region service KPIs and BSC, including external revenue, M/S, GM% and contract ASP
- Introduce and drive penetration of new service products into China customers
- Own the service portion of Product & Service collaborations
- Communicate externally with procurement personnel, fab users, customer management and finance as needed for accounts receivable
- Communicate internally with service operations, regional administration, account teams, finance, GTC and revenue groups
- Collaborate with service sales teammates on overall goals, sales process development and optimization, knowledge sharing and financial objectives
- Communicate regularly with KLA GSS HQ functional teams such as GSS marketing, SSO, Finance and revenue group
Requirements
What you’ll need- Bachelor's Level Degree
- More than 5 years of related work experience in the semiconductor industry
- Prefer working experience with wafer front-end area, either from fab side or from vendor side
- Prefer working experience in a sales position
- Ability to manage major customers' service contract renewals and associated KPIs
- Ability to maintain healthy customer relationships
- Knowledge of China region service KPIs and BSC, including external revenue, M/S, GM% and contract ASP
- Ability to introduce and drive penetration of new service products into China customers
- Ability to manage the service portion of Product & Service collaborations
- Ability to communicate with procurement personnel, fab users, customer management and finance
- Ability to communicate with service operations, regional administration, account teams, finance, GTC and revenue groups
- Ability to collaborate on sales process development, optimization, knowledge sharing and financial objectives
- Ability to communicate with KLA GSS HQ functional teams
- Semiconductor industry experience
Benefits
Comp & perks- Competitive, family friendly total rewards package
- Benefits designed to meet the diverse needs of employees
- Inclusive work environment