Technical Support Engineer – Semiconductor Equipment

KLA

. Respond to ongoing technical issues of KLA equipment where field product support teams were unable to solve .

Posted 9/17/2026full-timePhoenix • Arizona • United StatesJuniorMid-Level💰 $33 - $48 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting and resolving technical issues related to KLA equipment, with a strong focus on hardware and software integration in semiconductor systems. Proficient in data analysis, documentation, and effective communication to ensure customer satisfaction.

Highest-signal resume keywords

Hardware And Software IntegrationTroubleshooting SkillsData Analytical SkillsPresentation SkillsProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingData AnalysisTechnical DocumentationService ReportingMetrology Systems Knowledge

Soft Skills

Communication SkillsCollaborationProblem-Solving

Tools & Technologies

Windows Office SuiteExcelPowerPointPower BI

Industry Keywords

SemiconductorWafer FILMCD Metrology

About the role

Key responsibilities & impact

Respond to ongoing technical issues of KLA equipment where field product support teams were unable to solve
Apply in-depth system knowledge and understanding of operating principles to resolve challenging problems
Select methods and techniques for achieving results within broadly defined practices and policies
Collaborate with specialists and other teams to craft optimized action plans
Resolve technical issues and recover equipment functionality to customer satisfaction
Document troubleshooting processes and technical findings
Generate service reports and presentations

Requirements

What you’ll need

Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years or equivalent years of experience
Hands-on experience in hardware and software integration, testing and troubleshooting in semiconductor wafer FILM and CD metrology systems is an advantage
Excellent data analytical and diagnostic skills
Good presentation and communication skills
Proficient with all Windows Office suite applications such as Excel, PowerPoint, Power BI
Strong project management skill is a plus

Benefits

Comp & perks

Medical, dental, vision, life, and other voluntary benefits
401(K) including company matching
Employee stock purchase program (ESPP)
Student debt assistance
Tuition reimbursement program
Development and career growth opportunities and programs
Financial planning benefits
Wellness benefits including an employee assistance program (EAP)
Paid time off
Paid company holidays
Family care and bonding leave
Performance incentive programs