FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in developing and optimizing B2B collections strategies, leveraging analytical frameworks and performance metrics to drive recovery rates while ensuring compliance with regulations. Proven ability to lead high-performing teams and collaborate effectively with cross-functional partners to implement technology-enabled solutions.
Highest-signal resume keywords
B2B Collections ManagementAnalytical CapabilitiesStakeholder ManagementPerformance Metrics ManagementExternal Collection Agency Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Collections Strategy DevelopmentDelinquency Treatment DesignSegmentation StrategiesOperational Process DesignData AnalysisAutomation ImplementationNegotiation TechniquesPerformance MonitoringAccount PrioritizationPayment Commitment Management
Soft Skills
Communication SkillsLeadershipNegotiation SkillsSound JudgmentTeam Development
Tools & Technologies
Analytical FrameworksDashboardsReporting MechanismsAI-Powered SolutionsProcess Improvement Tools
Industry Keywords
Financial ServicesCredit OperationsCollections OperationsBusiness LendingReceivables Management
About the role
Key responsibilities & impact- Own the end-to-end collections strategy for the B2B portfolio
- Define differentiated approaches by delinquency stage, customer segment, exposure, risk, and likelihood of recovery
- Drive improvements in delinquency rates, roll rates, cure rates, recovery rates, and loss mitigation
- Design and optimize collections strategies across communication channels, negotiation approaches, payment reminders, repayment arrangements, and restructuring options
- Establish performance targets, monitoring mechanisms, and accountability across the collections operation
- Build and optimize the B2B collections operating model
- Define strategies for internal management, external collection partners, specialized follow-up, and escalation processes
- Develop approaches to account prioritization, contactability, payment commitments, negotiation, and follow-up
- Manage and optimize external collection agencies and BPO partners
- Establish analytical frameworks, dashboards, and reporting mechanisms for portfolio and operational performance
- Design and execute experiments evaluating collection strategies, communication channels, negotiation approaches, and operational changes
- Identify and implement automation opportunities to improve agent productivity and reduce manual intervention
- Partner with Product, Data, and Engineering to develop AI-powered collection capabilities
- Establish monitoring, quality controls, and performance evaluations for automated and human-led collections
- Build, develop, and lead a high-performing collections organization
- Establish ownership, performance expectations, and development plans across the team
- Partner with Risk, Finance, Product, and other teams to align collections strategies with portfolio economics and business objectives
- Ensure collections practices comply with applicable regulations, internal policies, and customer treatment standards
- Balance recovery performance with customer experience
Requirements
What you’ll need- 8+ years of experience in collections, credit operations, lending, financial services, or a related field, including significant experience leading collections operations
- Demonstrated experience managing B2B collections portfolios, ideally involving business lending, credit products, financial services, or other receivables with complex payment and negotiation dynamics
- Strong analytical capabilities, with experience translating portfolio data into actionable collection strategies and measurable business outcomes
- Proven ability to lead operational and high performance analytical teams, manage performance through metrics, and drive execution across multiple workstreams
- Experience managing external collection agencies, BPOs, or other third-party operational partners
- Experience designing segmentation strategies, delinquency treatments, recovery initiatives, and operational processes
- Ability to work effectively with Product, Data, and Engineering teams to implement process improvements, automation, and technology-enabled solutions
- Strong stakeholder management, communication, and negotiation skills
- Demonstrated ownership, sound judgment, and a bias toward measurable results
- Advanced English level
Benefits
Comp & perks- Chance of earning Klar stock options
- 15 days of paid vacation per year
- Extended maternity and paternity leaves
- Vacation premium
- 30 days of Christmas bonus
- Food vouchers
- Medical Insurance
- Computer device
- Wellhub subscription to offer mental and physical health
- Sponsored coaching and therapy sessions via a Mental Health Platform
- Modern centrally located office in Mexico City with free drinks, snacks, and regular social events
- International work environment
- World class team that helps you evolve your skills in areas you're interested in