Apply

Ready to go for it?

AI Apply speeds things up—apply directly if you prefer.

FREE ACCESS
5,000–10,000 jobs/day
Scoutfield Logo

See all jobs on Scoutfield

Search thousands of fresh jobs every day.

Discover
  • Fresh listings
  • Fast filters
  • No subscription required
Create a free account and start exploring right away.
Klar

Junior Business Architect, Customer Obsession

Klar

. Lead complex CX projects from problem identification and analysis through solution design, implementation, measurement, and iteration .

Posted 9/23/2026full-timeMexico City • MexicoJuniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading complex customer experience projects, utilizing data analysis and AI-powered solutions to drive operational improvements and enhance customer satisfaction. Proficient in designing automated workflows and optimizing processes for efficiency and scalability.

Highest-signal resume keywords
Project ManagementData AnalysisAI-Powered SolutionsProcess OptimizationStakeholder Coordination

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
SQLPythonExcelData InvestigationOperational KPI AnalysisAutomation DesignWorkflow ImplementationCustomer Behavior AnalysisRoot Cause AnalysisPerformance Measurement
Soft Skills
Strong Communication SkillsCuriosityProblem-SolvingCross-Functional CollaborationActionable Recommendations
Industry Keywords
Customer ExperienceAutomationAISupport FlowsEscalation FrameworksQuality AssuranceSelf-ServiceKnowledge ManagementComplex Case SupportSystemic Issue Identification

Tech Stack

Tools & technologies
PythonSQL

About the role

Key responsibilities & impact
  • Lead complex CX projects from problem identification and analysis through solution design, implementation, measurement, and iteration
  • Run initiatives including automation pilots, new support flows, escalation frameworks, and QA improvements
  • Design, test, and implement automated workflows and AI-powered solutions
  • Monitor AI performance and partner with Data & AI teams to improve solutions and launch new capabilities
  • Analyze operational KPIs, contact drivers, customer behavior, and trends to identify opportunities and root causes
  • Translate insights into prioritized initiatives and measure their impact on customer experience and operational performance
  • Map and optimize CX processes end-to-end for simplification, standardization, automation, and self-service
  • Own and improve knowledge used by AI and support agents
  • Support complex cases requiring deeper expertise, analysis, or cross-functional coordination
  • Identify systemic issues from recurring cases and drive structural improvements
  • Partner with Product, Operations, Data & AI, and other stakeholders to solve customer pain points

Requirements

What you’ll need
  • Bachelor’s degree in an engineering discipline or analytical field (e.g., Computational, Mechatronics, Mathematics, Physics, etc.)
  • Experience with Excel
  • Basic/intermediate knowledge of SQL and Python
  • Experience using data to investigate problems, identify patterns, generate actionable insights, and support decision-making
  • Genuine curiosity and interest in AI, automation, and emerging tools
  • Ability to understand complex processes, identify inefficiencies, and design simpler, more scalable solutions
  • Ability to structure and drive initiatives end-to-end, coordinate stakeholders, manage dependencies, and follow through from problem identification to measurable results
  • Strong written and verbal communication skills
  • Ability to translate complex problems and findings into clear, simple, and actionable recommendations
  • Comfortable working across teams and disciplines
  • Advanced English level

Benefits

Comp & perks
  • Competitive salary based on performance and experience
  • Chance of earning Klar stock options
  • 15 days of paid vacation per year
  • Extended maternity and paternity leaves
  • Vacation premium
  • 30 days of Christmas bonus
  • Food vouchers
  • Medical Insurance
  • Computer device
  • Wellhub subscription to offer mental and physical health
  • Sponsored coaching and therapy sessions via a Mental Health Platform
  • Modern centrally located office in Mexico City with free drinks, snacks, and regular social events
  • International work environment
  • World class team that helps you evolve your skills in areas you're interested in
  • Welcoming and inclusive environment