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Working Student, Customer Experience & Insights
Knauf Digital. Support the roll-out and further development of the group-wide customer satisfaction survey and other customer experience initiatives .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong analytical skills and proficiency in analytics tools, with advanced Excel capabilities to support data processing and reporting. Effective communication skills in English, with the ability to engage diverse stakeholders and contribute to customer experience initiatives.
Highest-signal resume keywords
Advanced Excel SkillsProficiency In Analytics ToolsStrong Analytical MindsetFluent In EnglishCustomer Experience Initiatives
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Strong CommunicatorIndependent Thinker
Industry Keywords
Customer Satisfaction SurveyKPI SystemsData ProcessingInternational ReportsTraining Materials
About the role
Key responsibilities & impact- Support the roll-out and further development of the group-wide customer satisfaction survey and other customer experience initiatives
- Assist with programming, maintenance, and administration of online surveys, interfaces, dashboards, and reports
- Support testing activities
- Contribute to maintenance and optimization of KPI systems across upstream and downstream processes
- Monitor defined processes
- Prepare and review templates, documents, and training materials
- Process data for international reports to enable fact-based decision-making across Knauf globally
Requirements
What you’ll need- Currently enrolled in a Bachelor or Master degree as a student in a relevant field of study
- Independent thinker who thrives in fast-paced and complex environments
- Strong communicator able to interact with diverse groups of stakeholders
- Strong analytical mindset and passion for working with data
- Proficiency in analytics tools
- Advanced Excel skills essential
- Fluent in English with strong written and verbal communication skills
- German language skills are a plus
Benefits
Comp & perks- Fitness and health offers, including active health promotion, company doctor, and occupational health and safety
- Individual onboarding days
- Company and team events
- Discounts on well-known brands
- Reduced-price employee purchases
- Brand new office environment designed to foster creativity and productivity