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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT product delivery and coordination, ensuring alignment among business, IT, and external partners while maintaining governance and compliance with IT standards. Proficient in managing the end-to-end IT product lifecycle, utilizing KPIs and SLAs for informed decision-making.
Highest-signal resume keywords
IT Product DeliveryDelivery CoordinationCross-Functional CollaborationKPI UtilizationProject Management Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
IT OperationsTechnology ImplementationRequirements CoordinationOperational HandoverContinuous ImprovementMilestone TrackingRisk ManagementPerformance MonitoringStatus ReportingQuality Awareness
Soft Skills
Confident CommunicationStructured CoordinationOwnershipPragmatic Problem-SolvingBusiness Focus
Tools & Technologies
ITSM ToolsReporting ToolsOperational Metrics
Certifications & Qualifications
Project Management CertificationITSM Certification
Industry Keywords
Stakeholder AlignmentGovernanceSecurity PoliciesInternational OrganisationService Levels
Tech Stack
Tools & technologiesITSM
About the role
Key responsibilities & impact- Coordinate IT product delivery from demand clarification and planning through implementation, transition and operational adoption
- Ensure visibility of progress, deliverables, dependencies and actions
- Align business, IT and external partners on priorities, milestones, resources, quality expectations, risks and dependencies
- Maintain delivery governance and transparency through status reporting, KPIs, decision materials and proactive escalation
- Ensure operational readiness and performance through structured handover, documentation, support models, service levels, knowledge transfer and performance monitoring
- Drive issue resolution and continuous improvement
- Maintain stakeholder alignment and compliance with Group IT standards, governance and security policies
Requirements
What you’ll need- Several years of experience in IT product delivery, delivery coordination, technology implementation, IT operations or a comparable role, ideally in an international organisation
- Understanding of the end-to-end IT product lifecycle, including demand clarification, planning, requirements coordination, testing, release, transition, operational handover and continuous improvement
- Experience coordinating cross-functional delivery with internal teams and external partners
- Experience tracking milestones, commitments, risks and dependencies
- Experience using KPIs, SLAs, operational metrics and reporting to support informed decisions
- Strong business and customer focus
- Structured coordination, quality awareness, ownership and pragmatic problem-solving
- Confident communication with IT teams, external providers, business stakeholders and senior colleagues
- Willingness to travel occasionally to Knauf sites
- Project management or ITSM certification is an advantage
Benefits
Comp & perks- Permanent employment contract in a stable, successful family owned business
- A wide time window for flexible working and weekly remote days
- Discounts on various sports and leisure activities
- Active health promotion
- Private health care
- Occupational safety
- Parking and direct access to public transport (train, bus)
- Welcome days and individual onboarding
- Company and team events
- Individual support for extra-occupational studies
- Further education and training courses
- Inspiring, nicely designed office environment fostering creativity and productivity