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KNIME

Customer Success Manager – Strategic

KNIME

. Guide named large enterprise customers through their entire journey from onboarding to integrating KNIME into daily workflows .

Posted 11/11/2026full-timeRemote • Texas • United StatesSeniorLeadWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success and account management, focusing on driving customer adoption, satisfaction, and retention through strategic relationship building and measurable outcomes. Proficient in managing enterprise software renewals and expansions while collaborating with cross-functional teams to ensure customer value and feedback integration.

Highest-signal resume keywords
Customer Success ManagementAccount ManagementEnterprise Software ExperienceData Analytics or ETL ToolsStakeholder Engagement

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Renewals ManagementExpansion StrategyWorkflow DeploymentGovernance DiscussionRisk IdentificationValue CommunicationUsage Pattern AnalysisTechnical ConsultingBusiness Outcome TranslationCustomer Feedback Integration
Soft Skills
Relationship BuildingTrust DevelopmentCommunicationProblem SolvingCollaboration
Industry Keywords
Enterprise CustomersOnboardingCustomer AdoptionCustomer SatisfactionMulti-Stakeholder OrganizationsBusiness ReviewsExecutive Sponsor RelationshipsCustomer RetentionStrategic AccountsSales Engineering

Tech Stack

Tools & technologies
ETL

About the role

Key responsibilities & impact
  • Guide named large enterprise customers through their entire journey from onboarding to integrating KNIME into daily workflows
  • Serve as a central point of contact and build strong customer relationships
  • Work with account managers and internal experts to translate customer goals into measurable value
  • Guide onboarding, enable users and administrators, accelerate time-to-value, and build adoption foundations
  • Translate usage into measurable outcomes, align on success metrics, and ensure continuous customer value
  • Run structured check-ins and business reviews, highlight progress, and define next steps
  • Build executive sponsor relationships and navigate multi-stakeholder, multi-business-unit organizations
  • Identify growth opportunities through usage patterns and stakeholder engagement
  • Partner with Account Executives to drive expansion
  • Ensure predictable renewals through early risk identification, value communication, and renewal planning
  • Manage strategic accounts or broader portfolios through structured, repeatable motions and automation
  • Manage escalations with Support and Product
  • Bring customer feedback to Product and coordinate with Sales Engineering, Professional Services, and partners
  • Drive customer adoption, satisfaction, retention, and growth outcomes

Requirements

What you’ll need
  • 7-8+ years in customer success, account management or technical consulting with enterprise software customers
  • Experience owning renewals and expansion
  • Proven experience building relationships with VP and C-level sponsors in large, complex organizations
  • Technical credibility with data analytics or ETL tools
  • Ability to discuss workflows, deployment and governance with practitioners and IT
  • Ability to translate product capabilities into real business outcomes
  • Ability to connect usage and adoption to tangible business results
  • Ability to build trust across stakeholders and navigate complex organizations
  • Ability to identify risks early, act on signals, and drive momentum
  • Ability to work closely with Account Managers, Sales Engineers, and technical teams

Benefits

Comp & perks
  • Purpose-driven work helping organizations turn data into insights and make better decisions with an intuitive, open-source platform
  • Work with a diverse customer base, from mid-market companies to global enterprises across industries
  • Autonomy and collaboration with ownership of accounts and a supportive, experienced team
  • Learning and growth in an international environment with exposure to data analytics, AI, and customer success best practices
  • Subsidized gym memberships and sport offerings in selected locations
  • Hybrid and remote work options with flexible hours to support work-life balance