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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive market research experience with a strong focus on client relationship management, including contract negotiation and account expansion. Proven ability to drive product enablement and collaborate cross-functionally to enhance client experiences.
Highest-signal resume keywords
Market Research ExperienceClient Relationship ManagementContract NegotiationCross-Functional CollaborationProduct Enablement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account ManagementCommercial AccountabilityUse Case ActivationOnboardingDashboard WalkthroughsTraining FacilitationProduct ExpertiseRenewal ManagementPricing StrategyExpansion Strategy
Soft Skills
Strong CommunicationPresentation SkillsCollaborative MindsetCustomer-Centric ApproachAdaptability
Industry Keywords
Market ResearchClient RetentionHigh-Growth EnvironmentStrategic PartnershipProduct Roadmap
About the role
Key responsibilities & impact- Own a portfolio of clients end to end, carrying commercial accountability for retention, expansion, and overall account health
- Lead renewal and commercial conversations, including pricing, scoping, and contract negotiation
- Drive use case activation, moving accounts from a single repeatable study toward a multi-use-case program across teams and budgets
- Own ongoing product enablement, including onboarding, platform setup, live and asynchronous training, dashboard and report walkthroughs, and educating clients on new releases
- Build trusted, multi-threaded relationships across each account, particularly with the economic buyer
- Partner with Support to ensure responsive, high-context product support and resolve issues quickly
- Advocate for client needs internally with specificity and evidence, informing product roadmap decisions
- Collaborate cross-functionally with Sales, Research, and Product to deliver a unified client experience
Requirements
What you’ll need- 8+ years of market research experience on the supplier side, whether at an agency, research tech company, or on the client side
- 6+ years owning client relationships with direct commercial accountability, including leading renewals, negotiating pricing, and closing expansion or repeat business end to end
- Demonstrated appetite for learning technical products quickly and deeply, with a track record of becoming the go-to platform expert for your accounts
- Strong communication and presentation skills, capable of leading training sessions, commercial negotiations, and strategic business reviews
- Highly collaborative, with a history of working cross-functionally across Sales, Product, and Research teams
- Comfortable navigating change and ambiguity in a fast-paced, high-growth environment
- Curious, customer-centric mindset with a desire to scale impact through technology, enablement, and strategic partnership
Benefits
Comp & perks- Commission plan if applicable to role
- Equity Options
- Healthcare (medical, dental, and vision)
- Additional Coverage
- Company laptop
- One-time, onboarding Technology Stipend
- 401(k) with company match
- Flexible time-off
- Hybrid working