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Customer Service Associate – Part-time
knokcare. Book remote consultations. . Handle emails, chats and calls related to consultations. . Registration and management of appointment requests. . Control consultations activity in real time. . Handle administrative tasks.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication skills in Portuguese and English, with a focus on customer service and support in healthcare settings. Proficient in managing appointments and providing real-time consultation support while ensuring a positive experience for all stakeholders.
Highest-signal resume keywords
Fluency In PortugueseCustomer Service ExperienceCommunication SkillsAppointment ManagementHealthcare Industry Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Good Communication SkillsArgumentation Skills
Tools & Technologies
Computer SkillsMultitasking Ability
Industry Keywords
HealthcareInsurance ProvidersConsultation Management
About the role
Key responsibilities & impact- Book remote consultations.
- Handle emails, chats and calls related to consultations.
- Registration and management of appointment requests.
- Control consultations activity in real time.
- Handle administrative tasks.
- Provide feedback to other teams.
- Ensure a positive experience for doctors, customers, and partners.
- Clarify knok subscription plans.
- Support doctors in their medical appointments and use of the platform.
- Answer customer questions and respond to complaints.
Requirements
What you’ll need- Availability to work Monday to Friday from 17h to 21h or 21h to 01h.
- Computer skills and good ability to use different tools simultaneously.
- Good communication and argumentation skills.
- Fluency in Portuguese, with the ability to communicate effectively both written and verbally to all levels of business.
- Nice to have: You have previously worked in customer service and/or health care companies.
- Nice to have: Immediate availability to start functions.
- Nice to have: Good level of English, spoken and written.
- Nice to have: Previous experience in working with healthcare and insurance providers.