Customer Success Manager, K-12

Knowt

. Own a book of school and district accounts from kickoff through renewal .

Posted 11/7/2026full-timeRemote • United StatesJuniorMid-Level💰 $70,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success and account management within K-12 education, focusing on onboarding, adoption tracking, and renewal management. Proficient in creating training materials and usage reports to enhance client relationships and drive product impact.

Highest-signal resume keywords

Customer Success ManagementK-12 Education ExperienceAccount ManagementData-Driven ApproachTraining and Presentation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementOnboardingUsage TrackingRenewal ManagementData Analysis

Soft Skills

Organizational SkillsClear CommunicationInterpersonal Skills

Tools & Technologies

ClassLinkCleverGoogle ClassroomHubSpotSalesforce

Industry Keywords

EdTechK-12 SchoolsClient-Facing RoleTraining MaterialsBusiness Reviews

About the role

Key responsibilities & impact

Own a book of school and district accounts from kickoff through renewal
Lead onboarding, including rostering (ClassLink, Clever), admin setup, and teacher training sessions
Drive adoption by tracking usage, spotting at-risk accounts early, and running check-ins with admins and teacher leads
Manage renewals and identify expansion opportunities across schools and districts
Build usage reports and quarterly business reviews showing partners the impact Knowt is having
Partner with Sales on handoffs and with Product to turn customer feedback into roadmap priorities
Create help docs, training materials, and playbooks that scale as the company grows

Requirements

What you’ll need

2 to 4 years of experience in customer success, account management, or a similar client-facing role
Experience working with K-12 schools or districts, or a background in teaching
Comfort running presentations and trainings for teachers and administrators
Strong organizational skills and the ability to juggle many accounts at once
Clear, warm, and direct communication over email, phone, and video
A data-minded approach to tracking account health and adoption
Experience with edtech rostering and SSO tools (ClassLink, Clever, Google Classroom) (nice to have)
Familiarity with a CRM or CS platform (HubSpot, Salesforce, or similar) (nice to have)
Experience owning renewals or upsell targets (nice to have)
Must be a resident of United States

Benefits

Comp & perks

5-7% commission
Fully remote work
Opportunity to shape how millions of students learn