Director – Customer & Community Marketing

Knox Systems, Inc.

. Lead day-to-day execution of Knox’s customer marketing and engagement programs .

Posted 10/22/2026full-timeRemote • United StatesLead💰 $140,000 - $170,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in B2B customer marketing and engagement, with a strong focus on project management, content creation, and customer relationship building. Proven ability to analyze program performance and optimize strategies for customer retention and growth.

Highest-signal resume keywords

B2B Customer MarketingProject ManagementContent CreationCustomer EngagementProgram Performance Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer EngagementCampaign ManagementContent OptimizationCustomer RetentionProgram Improvement

Soft Skills

Excellent WritingAttention to DetailCollaborationIndependent WorkPrioritization

Tools & Technologies

HubSpotFullEnrichMonday.comLinkedInSprout SocialGoogle AnalyticsWebflowSlackTeams

Industry Keywords

FedRAMPCustomer SuccessGo-To-Market LaunchVoice of the CustomerCustomer Lifecycle Communications

About the role

Key responsibilities & impact

Lead day-to-day execution of Knox’s customer marketing and engagement programs
Translate marketing priorities into practical plans, campaigns, and customer experiences
Manage customer go-to-market launch programs tied to customer FedRAMP milestones and marketplace readiness
Coordinate joint announcements, customer stories, events, webinars, and opportunities to connect with government buyers
Manage campaign plans, calendars, deliverables, customer participation, approvals, and follow-up
Coordinate messaging across Marketing, Sales, and Customer Success
Create reusable assets including joint press releases, social announcements, customer stories, and video interviews
Manage customer participation in KnoXchange and facilitate introductions to the Knox Federal Advisory Board and senior federal leaders
Publish, distribute, and optimize content for search visibility and credibility with federal buyers
Maintain intake forms, templates, and playbooks
Deliver customer communications and key-account engagement programs supporting satisfaction, retention, and loyalty
Lead Voice of the Customer activities and translate feedback into insights and actions
Build relationships with customer marketing teams, program contacts, and advocates
Coordinate executive participation, meeting preparation, and follow-up
Surface expansion, cross-sell, upsell, and engagement signals for Sales and Customer Success
Execute account engagement campaigns and provide stories, references, and content supporting renewals and expansion
Build and run customer lifecycle communications supporting adoption, engagement, and renewal readiness
Manage project timelines, customer approvals, handoffs, stakeholder updates, delivery issues, and escalations
Maintain dashboards and reports covering launch delivery, campaign engagement, content performance, customer participation, and advocacy activity
Review results with the VP Marketing & Communications and recommend program improvements

Requirements

What you’ll need

5–7+ years of demonstrated success in B2B customer marketing, customer engagement, or customer success driving customer engagement, retention, and growth
Hands-on experience creating customer content and managing co-marketing programs, including press releases, customer stories, references, events, webinars, and advisory activities
Strong project management skills, including managing multiple customer programs, deadlines, approvals, and cross-functional dependencies
Experience using HubSpot, FullEnrich, Monday.com, LinkedIn, Sprout Social, Google Analytics, Webflow, Slack, and Teams
Ability to analyze and report program performance and apply findings to improve outcomes
Excellent writing, editing, and customer communication skills with close attention to detail
Ability to work independently, prioritize within established goals, and collaborate in a fast-paced, dispersed environment
U.S. citizenship required
Dual citizenship is not permitted
Ability to provide documentation verifying sole U.S. citizenship during the background check process
Successful completion of required pre-employment screenings, including a background check

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Unlimited PTO
Employee-funded 401(k) plan
Variable annual bonus
Equity