Account Manager

Koala Health

. Own implementation and ongoing relationship management for assigned clinic partners .

Posted 11/9/2026full-timeRemote • United StatesMid-LevelSenior💰 $80,000 - $140,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management and customer success within the healthcare or veterinary sectors, focusing on relationship management, operational best practices, and performance monitoring. Strong communication and organizational skills are essential for collaborating with clinic partners and internal teams.

Highest-signal resume keywords

Account ManagementCustomer SuccessOperational Best PracticesCommunication SkillsVeterinary Medicine Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Interpersonal SkillsOrganizational SkillsAttention to DetailFollow-Through

Industry Keywords

HealthcareVeterinary MedicinePartner ManagementPerformance MetricsClient Engagement

About the role

Key responsibilities & impact

Own implementation and ongoing relationship management for assigned clinic partners
Serve as the primary point of contact during onboarding and post-launch partner success
Drive adoption of Koala workflows and operational best practices
Improve compliance, client engagement, and prescription fulfillment
Collaborate with Pharmacy, Operations, Product, and Growth teams to resolve issues and support partner needs
Monitor partner performance and engagement metrics, identifying risks and improvement opportunities
Support clinics with operational questions, changes, and partnership optimization
Build trusted relationships with practice leaders and staff
Communicate partner feedback, trends, and opportunities to internal stakeholders
Maintain documentation and reporting on partner health, performance, and action plans

Requirements

What you’ll need

3+ years of experience in account management, customer success, operations, or practice management in healthcare or vet industries
Experience working with external partners or clients in a relationship-driven role
Strong operational mindset with the ability to manage multiple accounts and priorities simultaneously
Excellent communication and interpersonal skills, with confidence working directly with clinic leadership and staff
Strong organizational skills, attention to detail, and follow-through
Comfort working cross-functionally in a fast-paced, evolving environment
Experience in veterinary medicine, healthcare, or adjacent industries is a strong plus
Consistent availability from 9:00 AM to 5:30 PM Pacific Time, Monday through Friday

Benefits

Comp & perks

Mission-driven company helping modernize pet health
Remote-first team that values flexibility and autonomy
Competitive base salary with equity opportunities
Medical, dental, and vision insurance with partial dependent coverage
Unlimited PTO
401(k) plan
Supportive, collaborative team culture focused on impact