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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in account management and merchant partnership development, with a strong focus on driving growth through strategic planning and exceptional customer service. Proficient in analyzing metrics to derive actionable insights and enhance operational performance.
Highest-signal resume keywords
Account ManagementCustomer-Facing ExperienceKPI Tracking and ReportingProblem-Solving AptitudeStrong Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Interpersonal SkillsConflict Resolution
Certifications & Qualifications
Valid Drivers' License
Industry Keywords
Merchant PartnershipsRetail SectorStrategic Territory PlansMarketing InitiativesSystem IntegrationsRisk Management
About the role
Key responsibilities & impact- Drive funding volume growth through effective management of existing merchant partnerships
- Oversee day-to-day interactions with merchants and ensure exceptional service
- Identify opportunities to expand business at the store level
- Conduct regular visits to merchant locations within the territory
- Serve as the main point of contact for assigned stores
- Resolve operational concerns raised by merchant partners
- Track and report KPIs and provide performance updates
- Lead onboarding for new merchant partnerships with the National Account Manager
- Provide group and one-on-one training on products, services, and processes
- Identify and communicate store-level growth opportunities
- Develop and execute strategic territory plans covering marketing initiatives, system integrations, risk management, and store coverage
Requirements
What you’ll need- 3+ years proven experience in account management or a similar role
- Strong communication and interpersonal skills
- Ability to analyze metrics and drive actionable insights
- Problem-solving aptitude and ability to resolve conflicts quickly
- Experience in a customer-facing role, ideally in the retail or service sector
- Willingness to travel regularly
- Valid Drivers' License is required
Benefits
Comp & perks- Comprehensive medical, dental, and vision coverage
- 20 PTO days + 11 paid holidays
- 401(k) retirement with company matching
- Student Loan & Tuition Reimbursement
- Commuter assistance
- Parental leave (maternal + paternal)
- Inclusion and Associate Engagement Programs
- Uncapped commission