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Associate, Customer Success
Kobalt Music. Serve as the primary point of contact for members, managing inquiries and ensuring a seamless experience .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong organizational and prioritization skills while managing client inquiries and onboarding processes. Exhibits a customer-first mindset and the ability to collaborate effectively in a fast-paced environment.
Highest-signal resume keywords
Client OnboardingMusic AdministrationProcess ImprovementData ManagementCross-Functional Collaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Catalog IngestionData Clean-UpContract InterpretationRoyalty CollectionTask Performance Tracking
Soft Skills
Strong Communication SkillsOrganizational SkillsAdaptabilityCalm Under PressureIntegrity
Tools & Technologies
Zendesk
Industry Keywords
Music PublishingClient Account ManagementOperational EfficiencyConfidential Information Handling
About the role
Key responsibilities & impact- Serve as the primary point of contact for members, managing inquiries and ensuring a seamless experience
- Support the Kosign team with scheduled administrative tasks and respond to client queries via Zendesk
- Gather relevant information for successful client onboarding
- Assist with catalog ingestion and data clean-up
- Maintain and optimize client account information for catalog registration, royalty collection, and ongoing administration
- Collaborate cross-functionally with Operations to support accurate production and distribution of client royalty statements
- Develop and maintain knowledge of Kosign’s services, internal systems, and operations
- Coordinate and delegate Core team duties, including pre-statement and post-statement tasks
- Design and develop processes to improve team operational efficiency and effectiveness
- Track new-process performance and analyze key metrics affecting productivity and task completion
- Perform additional duties as assigned
- Complete an introductory call, onsite interview, and virtual interview during the interview process
- Independently onboard standard agreements and copyrights by Month 3
- Manage more complex agreements and amendments by Month 6
- Support cross-functional teams with accurate contract interpretation by Month 6
- Contribute to process improvements, support team development, and serve as a trusted reference for contract-related queries by Year 1
Requirements
What you’ll need- 1-3 years of relevant experience or experience in a similar role
- Strong organizational and prioritization skills
- Ability to remain calm under pressure and complete tasks efficiently
- Collaborative and adaptable approach in a fast-paced, evolving environment
- Confidence in a dynamic environment
- High level of integrity and trustworthiness
- Ability to handle confidential information sensitively
- Previous experience in music administration and/or music publishing is a plus
- Strong communication skills
- Customer-first mindset
Benefits
Comp & perks- Equal opportunity employer committed to an equitable, diverse, inclusive, and supportive workplace
- Hiring-process adjustments available upon request