Associate Director, Client Services

Kobie

. Own the working relationship across accounts .

Posted 10/16/2026full-timeRemote • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client relationship management and loyalty program strategy, leveraging data-driven insights to enhance customer engagement and drive business performance. Proven ability to lead cross-functional teams and execute marketing initiatives in fast-paced environments.

Highest-signal resume keywords

Client Relationship ManagementLoyalty Program ManagementData Analysis and Decision MakingCross-Functional Team LeadershipStrategic Marketing Execution

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SegmentationCRM PlatformsLoyalty Strategy DevelopmentPromotional Campaign ManagementAnalytical Skills

Soft Skills

Stakeholder EngagementTrust BuildingProblem SolvingInfluence and Persuasion

Certifications & Qualifications

Advanced Degree in MarketingCertification in Customer Engagement

Industry Keywords

RetailE-CommerceHospitalityCustomer LoyaltyClient Services

About the role

Key responsibilities & impact

Own the working relationship across accounts
Lead client meetings and build trust with multiple stakeholders
Partner with Strategy and Decision Science teams to turn customer data into recommendations that improve participation, redemption, and ROI
Define and launch seasonal, tier-based, and milestone promotions
Anticipate issues before escalation and drive them to resolution
Identify expansion opportunities and build account growth roadmaps
Lead product conversations and own client readiness for launches and major initiatives
Lead day-to-day client and internal partnerships on one or more retail accounts
Shape loyalty strategy with data and insight
Lead cross-functional teams to deliver programs that improve clients' business performance

Requirements

What you’ll need

8 to 10 years in marketing, customer loyalty, or CRM roles
Strategic vision paired with hands-on execution
Strong analytical skills and comfort turning data into decisions
Knowledge of CRM, loyalty platforms, and customer segmentation
Ability to lead cross-functional teams through influence in a fast-paced environment
Bachelor's degree in marketing, business, or a related field
Ability to travel up to 15%
Loyalty program management experience
Background in retail, e-commerce, or hospitality
Client services or sales experience, or an advanced degree or certification in marketing or customer engagement

Benefits

Comp & perks

Flexible Time Off to recharge when needed
Nine Company-Wide Holidays
A diverse suite of benefits prioritizing your growth, development, and personal well-being
Flexible work environment and remote work
Periodic travel for team collaboration, customer engagements, training, and company events