Director, Client Services – Retail

Kobie

. Lead a retail book of business as the visible account lead .

Posted 10/27/2026full-timeRemote • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading loyalty programs and managing client relationships within the retail sector, with a strong focus on account growth, financial management, and team leadership.

Highest-signal resume keywords

10+ Years Of Marketing ExperienceLoyalty Program ManagementP&L ManagementClient Relationship ManagementTeam Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account GrowthRevenue TargetsProposal DevelopmentForecastingResource AllocationProblem SolvingData Flow ManagementFinancial AnalysisClient Experience ManagementLoyalty Program Strategy

Soft Skills

Client SatisfactionSalesmanshipExceptional JudgmentReal-Time Problem SolvingCross-Functional Collaboration

Tools & Technologies

Loyalty PlatformsMartech PlatformsData Integration Tools

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

RetailLoyalty IndustryAccount ManagementClient OnboardingEcommerce

About the role

Key responsibilities & impact

Lead a retail book of business as the visible account lead
Own client satisfaction, revenue, and organic account growth
Serve as the extension of clients' teams and provide direction and problem solving
Partner with recognized retail brands on loyalty programs across stores, apps, and ecommerce
Own the client experience from onboarding to renewal
Deliver account revenue and margin targets
Own forecasts and resource allocation
Partner with Finance on pricing and profitability
Build and land proposals that grow accounts
Build account plans and lead quarterly client reviews
Provide thought leadership on retail client challenges
Identify risks, escalate appropriately, and turn friction into opportunity
Lead and develop a direct team
Set rules of engagement for cross-functional client teams

Requirements

What you’ll need

10+ years of marketing experience, including leading loyalty or rewards programs
Proven success with well-recognized retail brands
Experience managing P&L and account financials
Confidence and salesmanship to grow accounts
Exceptional judgment and real-time problem solving
Technical fluency with loyalty and martech platforms, including capabilities, integrations, and data flows
Bachelor's degree required
Ability to travel up to 20%
Loyalty industry or technology enabler experience, or industry recognition that sets you apart as a leader is a bonus

Benefits

Comp & perks

Flexible Time Off to recharge when needed
Nine Company-Wide Holidays
A diverse suite of benefits prioritizing your growth, development, and personal well-being
Remote work flexibility
Periodic travel to support team collaboration, customer engagements, training, and company events