Senior Account Manager

Kobie

. Serve as the primary day-to-day client partner and operational lead for a key enterprise account .

Posted 9/17/2026full-timeRemote • Florida • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing client relationships and operational leadership for enterprise accounts, with a strong focus on strategic planning, project management, and cross-functional collaboration. Proficient in leveraging loyalty technology platforms and marketing principles to drive client success and financial health.

Highest-signal resume keywords

Client Services ManagementProject ManagementLoyalty Technology PlatformsCross-Functional CollaborationStrategic Planning

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementStrategic PlanningLoyalty Technology PlatformsSaaS ProductsMartech EcosystemsFinancial Business PrinciplesPerformance Metrics AnalysisAccount PlanningRisk ManagementClient Presentations

Soft Skills

Verbal CommunicationWritten CommunicationPresentation SkillsDecision-MakingIndependent Work

Industry Keywords

Loyalty MarketingClient ServicesCross-Functional InitiativesMarketing PrinciplesCustomer Journeys

About the role

Key responsibilities & impact

Serve as the primary day-to-day client partner and operational lead for a key enterprise account
Manage priorities, timelines, dependencies, risks, and client communications across workstreams
Deliver cross-functional insights, recommendations, thought leadership, and feedback
Own Client Services planning cadence, including 90-day planning, client touchpoints, executive check-ins, and EBRs
Prepare meeting agendas, follow-up reports, client presentations, weekly updates, and correspondence
Develop and operationalize account plans and strategic and technical roadmaps
Coordinate gamification initiatives from concept through launch
Connect client business needs to loyalty technology platform capabilities
Partner with Strategy and Decision Sciences on loyalty insights and recommendations
Manage client requests, scope changes, risks, and issues through resolution
Identify project risks, dependencies, and delivery challenges
Own project estimates, timelines, and resource plans
Support account financial health through resource allocation, forecasting, invoicing, profitability, and growth opportunities
Collaborate with Strategy, Decision Sciences, Creative, CRM, Product, Technology, Development, QA, and other cross-functional teams

Requirements

What you’ll need

Bachelor’s degree in Marketing, Business, Communications or related field
5+ years of experience, preferably in loyalty, marketing, client services or technology-enabled marketing
Experience serving as a day-to-day client lead for a complex enterprise account or program
Understanding of general marketing principles is required
Experience coordinating complex cross-functional initiatives across strategy, creative and technology teams
Ability to manage multiple projects and workstreams simultaneously
Strong verbal, written communication, and presentation skills
Strong project management and planning skills
Ability to work independently and make decisions in a fast-paced environment
Strong technical aptitude with loyalty platforms, SaaS products, and martech ecosystems
Strategic and tactical marketing experience across multiple channels and customer journeys
Ability to understand performance metrics and communicate insights and recommendations
Foundational understanding of financial business principles and customer data concepts
Ability and willingness to travel as needed for client meetings, workshops, business reviews, and other key engagements

Benefits

Comp & perks

Flexible Time Off
Nine Company-Wide Holidays
A diverse suite of benefits prioritizing growth, development, and personal well-being
Remote work flexibility
Periodic travel to support team collaboration, customer engagements, training, and company events