Senior Account Manager – Retail

Kobie

. Run day-to-day operations across one or more retail accounts .

Posted 10/16/2026full-timeRemote • Florida • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in account management and client communication, with a strong focus on program management and operational excellence in retail loyalty programs. Proficient in financial and data analysis, with a solid understanding of martech ecosystems and SaaS platforms.

Highest-signal resume keywords

Account ManagementClient CommunicationProgram ManagementFinancial AnalysisRetail Industry Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

MarketingLoyalty Program ManagementData AnalysisTechnical AcumenProject Management

Soft Skills

Clear CommunicationDetail OrientationProactive Problem Solving

Tools & Technologies

JiraWorkfrontGoogle AnalyticsSaaS PlatformsCRM Systems

Industry Keywords

RetailLoyalty ProgramsPromotional MarketingMartech Ecosystem

About the role

Key responsibilities & impact

Run day-to-day operations across one or more retail accounts
Own client communication and coordination
Serve as the client's primary contact for program management
Maintain proactive communication and a reliable planning cadence
Turn account plans and roadmaps into delivered work on time and with excellence
Manage program configuration, including earn rules and logic
Support offer planning, measurement, and reporting
Guide Kobie and client teams across workstreams
Set clear expectations and follow through on deliverables
Identify risks, shifting priorities, and unmet needs early
Track contract milestones and support accurate, on-time billing
Partner with recognized retail brands operating loyalty programs across stores, apps, and ecommerce

Requirements

What you’ll need

5+ years in marketing, loyalty, or account management, ideally client-facing
Proven ability to juggle multiple accounts and priorities without losing detail
Technical acumen understanding how platforms fit into a martech ecosystem and how features bring marketing ideas to life
Clear, confident written and verbal communication
Foundational financial and data analysis skills
Bachelor's degree in marketing or a related field
Ability to travel up to 15%
Retail industry experience (bonus)
SaaS or loyalty platform experience, plus CRM and promotional marketing (bonus)
Familiarity with Jira, Workfront, and Google Analytics (bonus)

Benefits

Comp & perks

Flexible Time Off to recharge when needed
Nine Company-Wide Holidays
A diverse suite of benefits prioritizing growth, development, and personal well-being
Flexible work environment and remote work
Periodic team collaboration, customer engagement, training, and company event travel opportunities