Senior Account Manager – Retail

Kobie

. Run day-to-day operations across one or more retail accounts .

Posted 10/16/2026full-timeRemote • Florida • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing client relationships and program execution within the retail sector, leveraging strong communication and analytical skills to drive successful loyalty initiatives. Proficient in navigating martech ecosystems and utilizing relevant tools for effective account management.

Highest-signal resume keywords

Client CommunicationProgram ManagementFinancial AnalysisRetail Industry ExperienceSaaS Platform Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementData AnalysisMarketing StrategyLoyalty Program ManagementProject Coordination

Soft Skills

Clear CommunicationDetail OrientationRisk ManagementTeam CollaborationPrioritization

Tools & Technologies

JiraWorkfrontGoogle AnalyticsCRM SystemsPromotional Marketing Platforms

Industry Keywords

RetailLoyalty ProgramsMartech EcosystemClient-Facing ExperienceAccount Coordination

About the role

Key responsibilities & impact

Run day-to-day operations across one or more retail accounts
Own client communication and coordination
Serve as the primary client contact for program management
Turn account plans and roadmaps into delivered work on time
Manage program configuration, including earn rules and logic
Support offer planning, measurement, and reporting
Guide internal and client teams across workstreams
Spot risks, shifting priorities, and unmet needs early
Track contract milestones and support accurate, on-time billing
Partner with recognized retail brands on loyalty programs across stores, apps, and ecommerce

Requirements

What you’ll need

5+ years in marketing, loyalty, or account management, ideally client-facing
Proven ability to juggle multiple accounts and priorities without losing detail
Technical acumen and understanding of how platforms fit into a martech ecosystem
Clear, confident written and verbal communication
Foundational financial and data analysis skills
Bachelor's degree in marketing or a related field
Ability to travel up to 15%
Retail industry experience (bonus)
SaaS or loyalty platform experience, plus CRM and promotional marketing (bonus)
Familiarity with Jira, Workfront, and Google Analytics (bonus)

Benefits

Comp & perks

Flexible Time Off to recharge when needed
Nine Company-Wide Holidays
A diverse suite of benefits prioritizing growth, development, and personal well-being
Flexible work environment and remote work
Periodic travel to support business objectives, team collaboration, customer engagements, training, and company events