Senior Director, Client Services – Travel & Hospitality

Kobie

. Serve as the executive-level strategic partner to key retail clients .

Posted 10/9/2026full-timeRemote • Florida • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in loyalty program strategy, client relationship management, and data-driven insights to drive ROI and enhance customer engagement. Proven ability to lead cross-functional teams and manage complex accounts in the travel and hospitality sector.

Highest-signal resume keywords

Loyalty Program StrategyClient Relationship ManagementSaaS PlatformsData Ecosystem ConceptsBudget Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Loyalty MarketingCRMData-Driven InsightsFinancial Performance ManagementOperational Execution

Soft Skills

Strategic ThinkingAnalytical Problem-SolvingExceptional CommunicationExecutive PresenceTeam Leadership

Tools & Technologies

SaaS PlatformsCRM PlatformsData Analytics Tools

Industry Keywords

Travel SectorHospitality SectorClient ServicesEnterprise Program ManagementCustomer Engagement

About the role

Key responsibilities & impact

Serve as the executive-level strategic partner to key retail clients
Align loyalty strategy with enterprise goals and customer engagement objectives
Lead the long-term evolution of loyalty programs using strategy, analytics, and technology
Translate data-driven insights into actionable recommendations that drive ROI
Identify client risks, opportunities, industry trends, competitor movements, and evolving retail behaviors
Drive organic growth across services, technology, analytics, and product enhancements
Co-create innovative loyalty solutions with clients
Lead cross-functional collaboration across Technology, Product, Decision Science, Strategy, and Delivery teams
Shape product roadmaps, operational improvements, and cross-client opportunities
Guide strategic conversations involving platform capabilities, integrations, and data ecosystems
Oversee program enhancements, operational execution, and technical implementations
Own forecasting, profitability management, financial performance, and long-term commercial strategy for assigned accounts
Build and steward executive-level client relationships
Lead, mentor, and develop the Client Services team

Requirements

What you’ll need

12–15+ years in client services, loyalty marketing, CRM, or enterprise program management
Significant experience in the travel and hospitality sector
Proven track record leading large, complex accounts and cultivating senior executive relationships
Deep understanding of loyalty program strategy, customer engagement, CRM platforms, and data-driven insight application
Strong technical fluency with SaaS platforms, integrations, data ecosystem concepts, and digital customer experience
Ability to anticipate risk, identify growth opportunities, and influence strategic direction
Exceptional communication, strategic thinking, analytical problem-solving, and executive presence
Experience managing budgets, P&L, and multi-year commercial strategies
Ability to lead and inspire cross-functional teams in a dynamic, fast-paced environment
Bachelor’s degree required
Ability to travel up to 20% with peak periods up to 35%

Benefits

Comp & perks

Flexible Time Off
Nine Company-Wide Holidays
A diverse suite of benefits prioritizing growth, development, and personal well-being
Flexible work environment and remote work
Periodic travel to support team collaboration, customer engagements, training, and company events