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Senior Support Analyst
Kodiak Solutions. Support and/or implement software through assigned incidents, requests, and changes under technical leadership .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in product support and implementation, with a strong focus on Microsoft SQL Stack and ServiceNow. Capable of balancing workload and maintaining compliance standards while effectively communicating across teams.
Highest-signal resume keywords
Microsoft SQL StackT-SQLSSISSSRSServiceNow
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Product SupportProduct ImplementationDatabase ManagementIncident ResolutionRequest Management
Soft Skills
CommunicationTime ManagementAdaptability
Tools & Technologies
ServiceNowMicrosoft SQL Server
Industry Keywords
Compliance StandardsProduct KnowledgeTechnical Leadership
Tech Stack
Tools & technologiesServiceNowSQLSSIS
About the role
Key responsibilities & impact- Support and/or implement software through assigned incidents, requests, and changes under technical leadership
- Resolve customer support cases and requests
- Learn team structure and deliver assigned items within established timelines
- Understand product and service datasets, codebases, and business purposes
- Balance and prioritize workload across request types using ServiceNow
- Learn compliance standards across product areas
- Use product and service documentation for support and implementation
- Communicate across Product, Engineering, and other Kodiak Solutions groups
Requirements
What you’ll need- Bachelor's degree in Computer Science, MIS, Information Systems or engineering fields, or equivalent experience
- 5+ years of relevant experience in product support and/or product implementation
- Minimum 5 years of experience with Microsoft SQL Stack (T-SQL, SSIS, SSRS)
- Ability to develop product knowledge in a domain area and across product lines
- Ability to work in a shifting environment while maintaining standardization and consistency
- Experience with ticketing systems, preferably ServiceNow
- Candidates must be legally authorized to work in the United States
- This position is not eligible for employment visa sponsorship now or in the future