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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service orientation and effective communication skills, particularly in French, while managing customer inquiries and collaborating with cross-functional teams to enhance the customer experience in the financial sector.
Highest-signal resume keywords
Customer Relations ExperienceFinancial Sector KnowledgeIntercom ProficiencyActive Listening SkillsProactive Problem Solving
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Strong Customer Service OrientationExcellent Active Listening SkillsAbility to Remain Calm in Complex SituationsStrong Teamworking SkillsAbility to Communicate with Empathy and Clarity
Tools & Technologies
IntercomHubSpotNotion
Certifications & Qualifications
Criminal Record Extract (Bulletin No. 3)Valid Residence Permit
Industry Keywords
Startup EnvironmentFintechCustomer FeedbackKnowledge Base DevelopmentCustomer Satisfaction Monitoring
About the role
Key responsibilities & impact- Respond to customer inquiries in Intercom via email, chat, video call, or phone
- Provide fast, effective solutions and follow up on every request
- Identify and diagnose user issues, document them, and collaborate with technical teams to resolve them
- Guide new users as they discover the product/service and provide appropriate resources
- Collect and relay customer feedback
- Suggest areas for improvement and contribute to developing FAQs and the knowledge base
- Monitor customer satisfaction by following up with customers and identifying friction points
- Continuously improve internal processes to prevent recurring issues
- Monitor internal fraud alerts by analyzing, prioritizing, and coordinating the necessary actions
- Collaborate with Product, Marketing, and Technical teams to improve the customer experience
Requirements
What you’ll need- Proven experience in customer relations within the financial, accounting, or banking sector, or a solid knowledge of accounting
- Experience in a startup/fintech environment is a plus
- Strong customer service orientation
- Excellent active listening skills
- Ability to remain calm in complex situations
- Excellent command of French, both written and spoken
- Ability to communicate with empathy and clarity with a wide range of stakeholders
- Strong teamworking skills
- Proactive approach
- Ability to manage multiple tasks simultaneously
- Knowledge of Intercom, HubSpot, or Notion is a plus
- To complete the hiring process, provide a criminal record extract (Bulletin No. 3)
- Provide a valid residence permit, where applicable
- Undergo a professional integrity/background check
Benefits
Comp & perks- Up to 3 remote-working days per week in France
- Annual additional leave policy (approximately 10 days per year)
- Digital meal vouchers worth €11.52 including tax per working day, with 60% covered by Kolecto
- Alan Blue health insurance, with 70% covered by Kolecto
- Two company seminars per year
- Inspiring talks
- After-work events
- Hybrid working environment
- Opportunities for career progression in a startup/fintech environment backed by Crédit Agricole Group