Customer Service Representative

Komatsu

. Serve as the primary point of contact for customers, supporting all parts-related inquiries .

Posted 10/30/2026full-timeLively • CanadaJunior💰 CA$62,000 - CA$78,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and relationship-building skills while effectively managing parts-related inquiries and processing orders. Proficient in maintaining accurate records and collaborating with internal teams and external vendors to resolve issues.

Highest-signal resume keywords

Customer Service ExperienceParts Quotation PreparationSAP ProficiencyStrong Communication SkillsAttention To Detail

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Parts Quotation PreparationOrder ProcessingCustomer Returns ManagementAnalytical SkillsTroubleshooting Skills

Soft Skills

Exceptional Customer ServiceRelationship-Building SkillsHighly OrganizedAbility To Manage Multiple PrioritiesProblem-Solving Skills

Tools & Technologies

SAPMicrosoft Office

Certifications & Qualifications

High School DiplomaRCMP Criminal Record Check5-Year Provincial Driving Record

Industry Keywords

MiningHeavy EquipmentIndustrial PartsCustomer Purchase OrdersComponent Tracking Systems

About the role

Key responsibilities & impact

Serve as the primary point of contact for customers, supporting all parts-related inquiries
Prepare accurate parts quotations for mine sites and shop operations
Process and manage customer purchase orders, including major shutdown orders
Work closely with customers and internal teams to resolve order, delivery, and service issues
Process customer returns, credits, and related documentation
Partner with Accounts Receivable to assist with invoice and payment inquiries
Maintain accurate records within component tracking systems and generate reports as needed
Support parts sourcing activities by working with external vendors when required
Report to the Manager, Warehouse Operations

Requirements

What you’ll need

1-3 years of customer service experience
High school diploma required
Experience in parts, industrial, mining, heavy equipment, or related industries is considered an asset
Exceptional customer service and relationship-building skills
Strong communication skills with the ability to work effectively with internal and external stakeholders
Highly organized with the ability to manage multiple priorities and deadlines
Strong attention to detail and commitment to accuracy
Solid analytical, troubleshooting, and problem-solving skills
Experience with SAP and Microsoft Office applications is preferred
Ability to thrive in a fast-paced environment
RCMP criminal record check required
Submission of 5-year provincial driving record required
Ability to travel up to 25% within Canada
Must be able to work Monday-Friday, 8 hours/day
Relocation is not offered

Benefits

Comp & perks

Comprehensive benefits package (health & dental, vision, life insurance, short and long-term disability)
Health Care and Personal Wellness spending account
Company-sponsored registered pension plan (RPP) and matching program
Safety boot voucher
Paid vacation
Company-supplied tools
Sustainable employment
Ability to be a part of an exciting, innovative company developing new state-of-the-art technology and equipment
Accommodation during the recruitment process is available on request