Global Support Supervisor

Komatsu

. Collaborate and communicate across business units within MTS to achieve goals and objectives .

Posted 11/10/2026full-timeTucson • Arizona • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in team leadership and human resource management, with a strong focus on compliance, technical support, and product knowledge. Proficient in DevOps strategies, cloud technologies, and analytical problem-solving to enhance team performance and customer satisfaction.

Highest-signal resume keywords

Team LeadershipDevOps StrategiesLinux Environment ProficiencyTechnical Support ExperienceCloud Technologies

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Linux Command-Line ProficiencyShell ScriptingSystem Performance MonitoringTCP/IP NetworkingSQL KnowledgeCI/CD PipelinesContainerization (Docker, Kubernetes)Observability/Monitoring (Grafana, Prometheus)Kafka Deployment ExperiencePostgres Experience

Soft Skills

Time ManagementAnalytical Problem-SolvingTeam MotivationCommunicationMentoring

Tools & Technologies

Azure DevOpsMicrosoft IoT EdgeIoT HubProduction-Grade Storage SolutionsWindows Server

Industry Keywords

ComplianceKPI MonitoringGlobal SupportTechnical Knowledge TransferCustomer Installation Support

Tech Stack

Tools & technologies

AzureCloudDockerGrafanaIoTKafkaKubernetesLinuxPostgresPrometheusShell ScriptingSQLTCP/IP

About the role

Key responsibilities & impact

Collaborate and communicate across business units within MTS to achieve goals and objectives
Maintain compliance with legislative, MTS, and customer site policies, rules, and requirements
Reinforce safety awareness and commitment to zero accidents
Manage the Global Support & Deployment team
Perform human resource management responsibilities including recruitment, performance management, team motivation, administration, onboarding, and policy implementation
Assign and track team workload to ensure tasks are completed on time, within budget, and to customer specifications
Provide leadership, guidance, and mentoring to direct reports
Foster individual and team growth
Help define and implement KPIs and monitor team performance
Build and maintain a professional, competent, and high-performing team
Reduce support tickets and escalations through root cause analysis, knowledgebase expansion, support tools, and product improvement identification
Work with regional support teams remotely and in person to expand product and technical knowledge
Identify hardware/software component or configuration issues using system and data analysis
Manage and participate in development field tests, first commercial installations, and customer installation support processes
Introduce and upskill global support teams on new products and technologies
Suggest product or service changes as a subject matter expert to fulfill customer needs
Oversee product knowledge transfers, knowledgebase expansion, and compliance with global support KPIs and processes
Contribute to globally followed processes, procedures, and KPIs through technical and product knowledge

Requirements

What you’ll need

Bachelor's degree in computer science, engineering or related field or 5 years of equivalent work experience
5+ years of experience leading and motivating a team of similar size and capability
Excellent time management with ability to balance conflicting priorities in an organized manner
Experience working within DevOps strategies and methods throughout the deployment and validation process
Expert product/domain knowledge
Strong analytical and problem-solving skills
Experience providing exceptional technical support to internal and external customers
Experience using/working in a Linux environment
Linux command-line proficiency, package management, understanding of filesystems and file permissions, shell scripting, system and service management, networking, security, system performance monitoring
Experience with computer networking, including TCP/IP stack protocol inspection
Basic knowledge of and deployment experience with Kafka and Postgres
Basic SQL knowledge and experience
Experience with observability/monitoring (Grafana, Prometheus)
Experience with CI/CD pipelines (Azure DevOps preferred)
Experience with cloud providers (Azure preferred)
Proficiency in containers and orchestration platforms (Docker and Kubernetes preferred)
Experience with Microsoft IoT Edge and IoT Hub (preferred)
Experience with production-grade storage solutions for Kubernetes (preferred)
Experience with scripting and programming languages (preferred)
Windows Server and SQL Administration (preferred)

Benefits

Comp & perks

Diverse and challenging work environment
Opportunities to grow skills and career
Opportunity to contribute to a sustainable, clean-energy future
International travel opportunity (up to 20% travel required)