Senior Desktop Support Technician – 2nd Shift

Komatsu

. Provide advanced onsite and remote technical support for the Franklin location, including endpoints, applications, peripherals, conference-room technologies, mobile devices, and workplace technologies .

Posted 11/4/2026full-timeRipley • Tennessee • United StatesSenior💰 $50,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in advanced technical support, troubleshooting, and root-cause analysis for hardware and software issues, while providing exceptional customer service in enterprise IT environments. Proficient in endpoint management and collaboration with cross-functional IT teams to enhance operational efficiency.

Highest-signal resume keywords

Advanced Endpoint TroubleshootingWindows Operating SystemsMicrosoft 365Technical CertificationsITIL Foundation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportRoot-Cause AnalysisTroubleshootingEndpoint ManagementApplication DeploymentHardware Lifecycle ManagementIncident ManagementProblem ManagementOperating-System UpgradesRemote Troubleshooting

Soft Skills

Exceptional Customer ServiceMentorshipCollaborationProcess ImprovementTechnical Guidance

Tools & Technologies

ServiceNowIntuneSCCMConference-Room TechnologiesMobile DevicesWorkplace Technologies

Certifications & Qualifications

Microsoft Certified: Endpoint Administrator ExpertAzure Administrator AssociateCompTIA Security+ITIL Foundation

Industry Keywords

Enterprise IT EnvironmentEngineering SupportManufacturing SupportIndustrial Business EnvironmentsGeographically Distributed Users

Tech Stack

Tools & technologies

AzureServiceNow

About the role

Key responsibilities & impact

Provide advanced onsite and remote technical support for the Franklin location, including endpoints, applications, peripherals, conference-room technologies, mobile devices, and workplace technologies
Serve as an escalation resource for complex technical issues
Provide regional and enterprise support to other ETS-supported sites through remote troubleshooting, ServiceNow queue support, onsite travel, and temporary coverage
Lead advanced troubleshooting and root-cause analysis for hardware, software, endpoint, connectivity, and application issues
Partner with Infrastructure, Enterprise Networking Services, Security, Architecture, application teams, and other IT groups to resolve issues
Support endpoint replacements, operating-system upgrades, application deployments, workplace technology changes, and regional or enterprise projects
Serve as a technical lead or onsite point of contact for assigned deployments
Develop and maintain technical documentation, knowledge articles, procedures, and end-user materials
Identify opportunities to improve support processes, consistency, and operational efficiency
Provide technical guidance and mentorship to Enterprise Support Technicians
Participate in technology evaluations, pilots, and continuous-improvement initiatives

Requirements

What you’ll need

Associate degree in Information Technology, Computer Science, Engineering Technology, or a related field preferred; equivalent combination of education and experience will be considered
5+ years of progressive IT support experience, including advanced endpoint troubleshooting and user support
Experience with Windows operating systems, Microsoft 365, endpoint management tools, hardware lifecycle management, and enterprise support processes
Ability to diagnose and resolve complex technical issues while providing exceptional customer service
Technical certifications highly preferred, such as Microsoft Certified: Endpoint Administrator Expert, Azure Administrator Associate, CompTIA Security+, or equivalent enterprise-level certification
ITIL Foundation
Familiarity with endpoint management tools such as Intune, SCCM, or equivalent technologies
Knowledge of ITIL principles, incident management, and problem management practices
Experience supporting engineering, manufacturing, or industrial business environments preferred
Experience supporting geographically distributed users or multiple business locations preferred
Experience working in an enterprise IT environment and collaborating with Networking, Infrastructure, Security, and Applications teams preferred

Benefits

Comp & perks

Medical, dental, and vision benefits
HSA
Wellness programs
401k and/or employee savings programs
Vacation and designated holidays
Employee and family assistance programs
Disability benefits
Life insurance
Employee learning and development programs
Diverse and inclusive work environment