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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in warranty administration, including managing claims, processing credits, and ensuring compliance with policies. Proficient in utilizing SAP and CDK for warranty management and reporting.
Highest-signal resume keywords
Warranty Claims ManagementSAP/CDK ProficiencyMicrosoft Excel ProficiencyOrganizational SkillsCommunication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Warranty Claims ProcessingRepair Documentation ReviewClaim Status MonitoringWarranty Credit ProcessingRecordkeepingTrend AnalysisAudit AssistanceContinuous Improvement Support
Soft Skills
Strong Organizational SkillsExcellent Written CommunicationExcellent Verbal CommunicationAbility to Prioritize Tasks
Tools & Technologies
SAPCDKERMService Management SystemsMicrosoft Office
Certifications & Qualifications
High School DiplomaGEDAssociate Degree in Business AdministrationAssociate Degree in Accounting
Industry Keywords
Warranty AdministrationService OperationsEquipment MaintenanceComplianceClaim Aging
About the role
Key responsibilities & impact- Open, manage, and close warranty work orders in accordance with company and manufacturer guidelines in SAP/CDK
- Review repair documentation for completeness and accuracy prior to claim submission
- Prepare and submit warranty claims, supporting documentation, and related correspondence
- Monitor claim status and follow up on outstanding, denied, or pending claims
- Process warranty credits and reconcile claim activity with accounting records and the general ledger
- Track factory campaigns, product improvement programs, recalls, and revisit requirements
- Maintain accurate warranty and campaign records, reports, and metrics
- Coordinate with service, parts, technical support, and management teams to resolve warranty issues
- Assist with audits and ensure compliance with company and manufacturer warranty policies
- Generate reports and provide updates on warranty recovery, claim aging, and trend analysis
- Support continuous improvement efforts related to warranty administration and customer service
Requirements
What you’ll need- High school diploma or GED required
- Associate degree in Business Administration, Accounting, or related field preferred
- 3+ years of administrative, warranty, service, accounting, or related experience
- Experience working with warranty claims, service operations, or equipment maintenance preferred
- Proficiency in Microsoft Office applications, particularly Excel
- Experience with CDK, ERM, SAP, or service management systems preferred
- Strong organizational and recordkeeping skills
- Excellent written and verbal communication skills
- Ability to prioritize multiple tasks and meet deadlines with minimal supervision
Benefits
Comp & perks- Diverse and challenging work environment
- Opportunities to grow skills and career
- Opportunity to contribute to a sustainable, clean-energy future