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Konecta

Bilingual Customer Service Analyst

Konecta

. Assist customers in the optical industry .

Posted 9/18/2026full-timeRemote • BrazilMid-LevelSenior💰 R$2,397 per monthWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong written communication skills and the ability to provide efficient solutions in the optical industry. Bilingual proficiency enhances customer interactions and overall service delivery.

Highest-signal resume keywords
Excellent Written Communication SkillsProblem-Solving AbilitiesBilingual ProficiencyFast and Accurate Typing SkillsProficiency with Computers and Digital Tools

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Proficiency with ComputersFast Typing SkillsProblem-Solving
Soft Skills
Excellent CommunicationEmpathyCustomer Service
Certifications & Qualifications
High School Diploma
Industry Keywords
Optical IndustryCustomer ExperienceCustomer Interaction

About the role

Key responsibilities & impact
  • Assist customers in the optical industry
  • Serve as the point of contact between customers and the company
  • Address questions efficiently and courteously
  • Deliver an excellent customer experience with purpose, care, and meaningful impact
  • Turn problems into efficient and satisfactory solutions

Requirements

What you’ll need
  • High school diploma
  • Excellent written communication skills, with clarity, strong grammar, and empathy
  • Ability to turn problems into efficient and satisfactory solutions
  • Proficiency with computers and digital tools
  • Fast and accurate typing skills
  • Availability to work a 5-on, 2-off schedule, Monday through Friday
  • Bilingual proficiency

Benefits

Comp & perks
  • Transportation allowance
  • Meal voucher
  • Medical and dental insurance
  • Life insurance
  • Childcare assistance (for children up to 24 months old)
  • TotalPass | Gym access, nutritionist, and therapy services
  • Bullla Card | Credit card
  • SESC membership
  • Discounts at colleges and educational institutions
  • Discounts at amusement parks
  • Ongoing training and support for your professional development
  • Welcoming, dynamic environment full of opportunities
  • Career growth opportunities