Bilingual Operations Supervisor – Call Center

Konecta

. Assign tasks to the team in an organized manner, taking priority and deadlines into account .

Posted 9/23/2026full-timeRemote • BrazilMid-LevelSenior💰 R$3,900 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in managing remote teams and ensuring the timely production of legal submissions while maintaining client relationships. Proficient in analyzing document accuracy and preparing comprehensive reports for stakeholders.

Highest-signal resume keywords

Call Center Operations SupervisionRemote Team ManagementLegal Software ProficiencyFluent English CommunicationClient Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Document AnalysisReport PreparationTask AssignmentProduction MonitoringLegal Submissions Management

Soft Skills

Organizational SkillsInterpersonal SkillsAnalytical ThinkingProblem-SolvingCommunication Skills

Tools & Technologies

Legal SoftwareChat Support Channel

Industry Keywords

Customer ServiceBack Office OperationsSupport OperationsProfessional ExperienceCollege Degree

About the role

Key responsibilities & impact

Assign tasks to the team in an organized manner, taking priority and deadlines into account
Control and monitor the production of legal submissions, court-ordered obligations, and registrations in legal software
Prepare internal reports and reports for the contracting client
Maintain a strong relationship with the client and participate in meetings
Analyze the accuracy of documents and activities completed by analysts
Promptly flag situations that could result in financial or reputational damage
Work on the chat support channel

Requirements

What you’ll need

College degree preferred
3 to 5 years of professional experience
Experience as a Call Center Operations Supervisor in customer service, back office, or support operations
Fluent spoken and written English
Experience managing remote teams

Benefits

Comp & perks

Internet allowance
Medical and dental insurance
Life insurance
Childcare assistance (for children up to 24 months old)
TotalPass (gym, nutritionist, and therapy benefits)
Bullla card (credit card)
SESC membership
Discounts at colleges and educational institutions
Discounts at amusement parks
Meal voucher
Transportation voucher
Career growth opportunities
Variable compensation