Customer Relations Advisor – F/M

Konecta

. Respond to customers clearly and accurately .

Posted 9/15/2026full-timeChalon-sur-Saône • FranceMid-LevelSenior💰 €1,867 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong interpersonal skills and a practical, results-oriented approach to customer service. Capable of managing service deployments efficiently while ensuring high-quality service delivery.

Highest-signal resume keywords

Interpersonal SkillsCustomer Service ManagementService Deployment MonitoringEfficiency OrientationAvailability for Flexible Hours

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Strong Interpersonal SkillsResults-Oriented ApproachMotivation to Learn

Industry Keywords

Customer Assistance ServiceInsurance ClaimsOutbound CallsBack-Office ActivitiesHigh-Quality Service

About the role

Key responsibilities & impact

Respond to customers clearly and accurately
Create and manage assistance service deployments following customers’ insurance claims reported during inbound calls
Monitor deployments with service providers and customers until cases are resolved, through outbound calls and back-office activities
Prepare estimates
Forward information to the appropriate departments quickly and efficiently
Ensure a smooth, high-quality service

Requirements

What you’ll need

Strong interpersonal skills; no specific degree or experience required
Practical, results-oriented approach and strong sense of efficiency
Motivation and willingness to learn a useful and accessible profession
Availability from Monday to Sunday, including public holidays, between 7:00 a.m. and 9:00 p.m.
All positions are open to people with disabilities

Benefits

Comp & perks

Training provided from the first day
Health insurance plan (50% covered by the employer)
Meal vouchers: €7.80 per day (60% covered by the employer)
Transportation costs: 75% covered by the employer
Works council benefits: discounts on cinema tickets, karting, massages, amusement parks, and more
Quality of Working Life and Working Conditions (QVCT) committee dedicated to improving employees’ working conditions
Remote work: available with the corresponding allowance
Sunday and public holiday premium pay
Work schedule communicated five weeks in advance