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About the role
Key responsibilities & impact- Respond to customers clearly and accurately
- Create and manage assistance service assignments following customers’ claim reports received through inbound calls
- Monitor assignments with service providers and customers through to case resolution
- Prepare quotations
- Forward information quickly and efficiently to the appropriate departments
- Ensure a smooth, high-quality service
Requirements
What you’ll need- Excellent interpersonal and communication skills
- No degree or previous experience required
- Practical, results-oriented approach and efficiency
- Motivation and willingness to learn a useful and accessible profession
- Availability from Monday to Sunday, including public holidays, between 7:00 a.m. and 9:00 p.m.
- On-site presence required in Chalon-sur-Saône (71)
- Participation in the recruitment process: group information session, simple assessments, and interview
Benefits
Comp & perks- Training from the first day
- Health insurance, 50% covered by the employer
- Meal vouchers: €7.80 per day, 60% covered by the employer
- Transportation costs: 75% covered by the employer
- Works council benefits: discounts on cinema tickets, karting, massages, amusement parks, and more
- Quality of Working Life and Working Conditions (QVCT) committee focused on improving employees’ working conditions
- Sunday and public holiday pay premiums